Manager, Sales Excellence

Singtel; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading telecommunications company in Singapore is seeking a Manager for Sales Excellence. The role involves managing sales orders, coordinating with stakeholders, and automating reports. The ideal candidate should have a degree in Business Administration and 5-8 years of experience in Sales Operations. Strong skills in Excel and Power Apps are essential, along with effective communication and multitasking abilities. Join this dynamic team to help drive operational excellence!

Qualifications

• 5-8 years of relevant experience in Sales Operations and Sales Support roles.
• Ability to multitask in a dynamic environment.
• Strong communication skills to interact with different levels.

Responsibilities

• Manage day-to-day order rising and management within SLA.
• Provide consultancy and advisory to Sales teams on order-related issues.
• Continuously automate updates of Power BI dashboards for real-time insights.

Skills

Proficiency in Excel

Experienced in Sales Operations

Excellent interpersonal skills

Time management

Detail-oriented

Education

Degree / Diploma in Business Administration or equivalent

Tools

MS Office

Power Apps

Job description

Manager, Sales Excellence

Date: 16 Dec 2025

Location: Singapore, Singapore

Company: Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Join us and experience what it’s like to be with an Employer of Choice. Together, let’s create a brighter digital future for all. Awarded at the HR Fest Awards 2020.

• Manage day-to-day order rising and management within SLA. Validate all orders raised and review all documentations before order is closed.
• Coordinate with various stakeholders from within Cyber and NSS and other BUs e.g. Sales Segments, CSS on order related issues, order raising and closure and external stakeholders.
• Provide consultancy and advisory to AM and SS on order raising concerns, documents to reduce errors.
• Coach Sales Specialist where required, on APEX, BCC and DSO-related SS processes.
• Manage storage, archival of Operations processes such as correspondence, operating processes, instructions, and procedures, business reports and various other data. Assemble and distribute information as required.
• Drive Sales Ops team in efficiently managing the Order Raising and Order Closure function within the predefined SLA.
• Work closely with Product team for new product launch – order related processes.
• Enforce policies and procedures relating to Sales Orders and Procurement.
• Consolidate and prepare Sales Operations – Booking reports, guidance to Product, Business Analyst, Finance, Sales and Delivery on order related matters.
• Continuously automate and enhance weekly updates of Power BI dashboards to provide live data and real-time insights across KPIs for products, sales operations, and sales segments.
• Automate generation and distribution of weekly CSS reports in Power Apps.
• Establish or participate in a new digital workflow or automation for NSS Product Stakeholders. Collaborate with stakeholders to improve sales operations by reducing time on routine tasks, allowing focus on higher-value activities.
• Manage centralised administration of Vendor Quotation System and Acubuy (procurement system).
• Create, shape and manage deal desk setup to support accounts classified as directly supported initiative.
• Establish strong support for pricing engagement by Sales Specialist for complete end to end support including engagement with clients, partners and internal stakeholders.
• Maintain and grow relationship in conjunction with SS leaders with distributors and partners.

• Degree / Diploma in Business Administration or equivalent.
• Minimum 5-8 years of relevant experience in Sales Operations and Sales Support roles.
• MS Office with high level of proficiency in Excel.
• Power Apps.
• Must have eye for details and ability to multitask.
• Independent, good time management and sensitive to numbers.
• Excellent interpersonal and communication skills with ability to work with all levels.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!