Manager, Operational Relationship Management (Fund Solutions)

Vistra Energy; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible hybrid working arrangement

Celebration leave

Comprehensive medical insurance

Dental coverage

Wellness allowance

Competitive annual leave entitlement

Mentorship program

Professional membership reimbursement

Job summary

Vistra Energy in Singapore is seeking a Manager, Operational Relationship Management to coordinate client escalations and drive engagement across multiple operational teams. The role reports to the Head of Fund Solutions in Singapore and is full-time and permanent.

The ideal candidate has 3-5 years in financial services, strong communication and negotiation skills, and a proven ability to collaborate with diverse stakeholders.

Qualifications

• Degree in Finance/Accounting or equivalent.
• 3-5 years of experience in financial services.
• Excellent communication and negotiation skills.
• Able to solve problems, work independently as well as in a team.
• Ability to collaborate with internal and external stakeholders at various levels.
• Self-starter with excellent planning & organizational skills.
• Background in Private Equity, Real Estate, and Hedge Fund operations preferred.

Responsibilities

• Act as the go-to contact for clients for escalation and complex enquiries requiring coordination with various operational teams.
• Manage communication with relevant client stakeholders and drive engagement to build relationships.
• Facilitating delivery of a quality service for all clients assigned and responding promptly and proactively to client queries, keeping other members of the client handling team advised of progress.
• Understanding of the product and services, as well as the internal systems and processes
• Ensuring an efficient turnaround time for all enquiries.
• Lead and conduct regular service reviews to assess client satisfaction and sentiments.
• Develop and manage client retention and/or growth strategies to ensure NPS from clients is met.
• Collaborate with other departments and jurisdictions to create a smooth servicing experience for clients.
• Problem solver who can collaborate with different functions and teams to solve client issues and escalations.
• Maintain professional relationships with internal collaborators, including local market colleagues, regional, and global teams.
• Keep up to date with internal and external regulatory and compliance requirements within Singapore and other jurisdictions.

Skills

Communication skills

Negotiation

Problem solving

Independent worker

Planning & organization

Stakeholder collaboration

Risk awareness

Education

Degree in Finance/Accounting

Job description

It's never been a more exciting time to join Vistra.

At Vistra, our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business - to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we're absolutely committed to building a culture where our people can do just that.

Manager, Operational Relationship Management based in our Vistra, Singapore office. This is a full-time and permanent position reporting to the Head of Fund Solutions, Singapore.

Key responsibilities:

• Act as the go-to contact for clients for escalation and complex enquiries requiring coordination with various operational teams.
• Manage communication with relevant client stakeholders and drive engagement to build relationships.
• Facilitating delivery of a quality service for all clients assigned and responding promptly and proactively to client queries, keeping other members of the client handling team advised of progress.
• Understanding of the product and services, as well as the internal systems and processes
• Ensuring an efficient turnaround time for all enquiries.
• Lead and conduct regular service reviews to assess client satisfaction and sentiments.
• Develop and manage client retention and/or growth strategies to ensure NPS (Net Promoter Score) from clients is met.

Teamwork

• Collaborate with other departments and jurisdictions to create a smooth servicing experience for clients.
• Problem solver who can collaborate with different functions and teams to solve client issues and escalations.
• Maintain professional relationships with internal collaborators, including local market colleagues, regional, and global teams.
• Keep up to date with internal and external regulatory and compliance requirements within Singapore and other jurisdictions.

Key requirements:

• Degree in Finance/Accounting or equivalent
• Minimum 3-5 years of experience in financial services
• Excellent communication and negotiation skills, and able to recognise and respond to risk situations.
• Able to solve problems, work independently as well as in a team.
• Ability to collaborate with internal and external stakeholders at various levels.
• Self-starter with excellent planning & organizational skills
• Background in Private Equity, Real Estate, and Hedge Fund operations preferred.

Company Benefits:

• At our Singapore office, we believe in putting our employees' well-being first! We offer a flexible hybrid working arrangement and celebration leave.
• Additionally, we provide comprehensive medical insurance and dental coverage, wellness allowance and competitive annual leave entitlement to support your well-being and time to recharge or explore your passions out of work.
• As advocates of continuous learning and professional development, we provide an internal mentorship program and reimburse professional membership fees for certifications like CA, or ACCA, ensuring you stay ahead in your field.