Client Onboarding Administrator

JTC KENSINGTON; Singapore; Hybrid; SGD 42,000 - 70,000; Full time

Benefits offered by this job

Professional Growth

Performance Bonus

Hybrid work

Job summary

JTC Kensington invites a motivated Client Onboarding Administrator to support the onboarding of new clients and intermediaries, coordinating information gathering and documentation with precision to ensure timely processing.

You will work with Client Relationship teams and the Director, Head of Client Relationship to maintain compliant onboarding, track actions, and prepare materials for approvals across cross-functional teams in a fast-paced environment.

Qualifications

• 1–2 years in financial or corporate services onboarding or due diligence.
• Basic understanding of KYC/AML and client due diligence is preferred.
• Ability to manage multiple tasks in a fast-paced environment and meet deadlines.

Responsibilities

• Collaborate with internal teams to deliver onboarding requirements and ensure a positive client experience.
• Set up, manage, and maintain onboarding files, trackers, and status reports.
• Track and drive timely follow up on onboarding action items and outstanding matters.
• Liaise with compliance on KYC, AML, and regulatory requirements.
• Engage with clients to obtain KYC and due diligence documentation and follow up on outstanding requirements.
• Review onboarding documentation for completeness, accuracy, and compliance with standards.
• Prepare and coordinate documentation for new business approval processes.
• Coordinate across cross-functional teams to ensure a smooth onboarding process.
• Identify and elevate high-risk or complex onboarding cases where necessary.

Skills

Organised

Self-Motivated

Strong Communication

Education

Diploma and above

Job description

We are looking for a motivated and detail-oriented Client Onboarding Administrator who will work closely with the Client Relationship department and the Director, Head of Client Relationship to support the onboarding activities of new clients and intermediaries. In this role, you will assist in coordinating the onboarding process, ensuring that client information and documentation are collected, reviewed, and processed accurately and in a timely manner.

You will work closely with internal teams to support a smooth onboarding experience. This role is ideal for someone who thrives in a fast-paced environment, attentive to detail, committed to delivering a high standard of client service while ensuring compliance with regulatory requirements.

[Your Role and Responsibilities]

• Collaborate with internal teams to deliver on client onboarding requirements and ensure a positive client experience
• Set up, manage, and maintain new business onboarding files, trackers, and status reports
• Track and drive timely follow up on onboarding action items and outstanding matters
• Liaise with compliance team on KYC, AML, and regulatory requirements
• Engage with clients to obtain KYC and due diligence documentation and follow up on outstanding requirements in a timely manner
• Review onboarding documentation to ensure completeness, accuracy, and compliance with internal and regulatory standards
• Prepare and coordinate documentation for new business approval processes
• Ensure a smooth and efficient onboarding process through effective coordination across cross-functional teams
• Identify and elevate high-risk or complex onboarding cases where necessary

[What We Are Looking For]

[Education]

• Diploma and above

[Skills and Experience]

• At least 1 to 2 years of experience in the financial or corporate services industry in client due diligence or onboarding administrative roles. Experienced candidates will be considered for a senior role and compensation will commensurate accordingly
• Basic understanding of KYC, AML, and client due diligence is preferred
• Organised: Effectively manage multiple tasks, prioritise workload, ensure accuracy, and follow through on responsibilities in a fast-paced environment
• Self-Motivated: Resilient under pressure, able to work both independently and collaboratively, taking ownership while meeting deadlines
• Strong Communication: Clear written and verbal communication

[What We Offer]

• Professional Growth – We value commitment and provide opportunities for professional development, industry exposure and professional memberships
• Competitive Compensation – Structured salary package with annual reviews, discretionary performance bonuses and a fixed bonus
• Flexible Work – Hybrid model with remote options giving you autonomy while ensuring productivity

We regret to inform you that only shortlisted candidates will be notified.