Manager (Loss Adjusting Services)

Sedgwick Singapore Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Sedgwick Singapore Pte Ltd is seeking a Manager for Loss Adjusting Services to lead a team of adjusters, drive service delivery and strategic growth. The role reports to the CEO in Singapore and focuses on claims lifecycle analysis, site visits, and client development.

The ideal candidate has at least 3 years of leadership experience, strong insurance knowledge, and excellent communication and relational skills to build client partnerships and promote Sedgwick's values.

Qualifications

• Bachelor's degree or professional insurance certifications (ACLA/CILA/CIP/ANZIIF).
• Minimum 3 years of leadership/managerial experience.
• Understanding of the insurance industry is required.
• Excellent leadership, communication and interpersonal skills with ability to influence at all levels.

Responsibilities

• Develop technical support and strategy for the loss adjusting unit.
• Lead a team of adjusters and drive service delivery and growth.
• Conduct lifecycle analysis of claims and perform site visits.
• Support business development and marketing initiatives for clients.

Skills

Leadership

Communication

Interpersonal skills

Change management

Education

Bachelors degree or professional insurance certifications (ACLA/CILA/CIP/ANZIIF)

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Manager (Loss Adjusting Services)

A direct report to the CEO, Singapore. Responsibilities will include development of the technical support & strategy, growth of the business unit, service delivery and leadership of a team of adjusters. At all times act as an ambassador of the Sedgwick vision, strategy and behavioural values. This role includes conducting full lifecycle analysis of claims, physical site visits, general marketing and business development amongst clients.

Duties and responsibilities

• Manages an appropriate file/ claims load of claims and seeks to achieve a high standard of professional work at all times
• Conducting thorough investigations, determining coverage and validity of claims, interviewing and communicating with insured, claimants and witnesses
• Examines insurance policies and other documents to determine coverage
• Negotiates claims settlements in line with client contracts
• Prepares report of findings and negotiates settlement with client
• Responds to Insureds, Carriers & Brokers in a timely manner within Sedgwick's KPI
• To render technical advice as and when needed by team members
• To assist the company in business development and marketing as assigned
• Provides support, guidance, and motivation to promote maximum performance
• To achieve key target performance
• Ensure technical accuracy of the highest standard and produce reports of the highest quality.
• To develop and build further client relationships, partnerships, associations and alliances to further the profitable growth and developments of all areas of the business
• Contribute to maintenance of best practice procedures for claims, consistent with Sedgwick's quality standards and best practice
• Any such reasonable duties within the general scope
• Ensure compliance with operation, CR and H&S procedures and policies, and respond appropriately when required

Requirements

• Bachelor's degree or holds ACLA, CILA, CIP, ANZIIF certification
• Previous experience in a similar position is essential, ideally from a business operating in similar markets.
• Minimum 3 years of leadership/ managerial experience
• Understanding of the insurance industry is required
• Excellent leadership, communication, and interpersonal skills, with the ability to influence and build relationships at all levels of the organization.
• Demonstrated ability to drive change and improve operational efficiency within HR, including experience with process improvement methodologies (e.g., Lean, Six Sigma)