Manager, IT Infrastructure & AI Operations

MindChamps Singapore Pte Limited; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

MindChamps Singapore Pte Limited is seeking a technology leader to transform its IT landscape into an AI-enabled, cloud-first environment. The role focuses on proactive operations, automation and cost efficiency while ensuring secure, reliable services for senior staff and centres across Singapore.

You will manage day-to-day IT infrastructure, lead cloud migrations, vendor negotiations and the deployment of AI-driven Service Desk capabilities.

Qualifications

• Bachelor's degree in IT, CS, IS, engineering or related field.
• 8–10 years in enterprise IT infrastructure, cloud and digital workplace services.
• Experience designing, implementing and supporting multi-country, multi-location infrastructure.
• Strong experience with Microsoft 365 suite and hybrid cloud environments.
• Hands-on with Azure, AWS and networking, security and endpoint management.
• Proven vendor management, contract negotiations and cost optimisation.

Responsibilities

• Lead IT infrastructure operations for HQ and centres in Singapore.
• Transform IT services to an AI-enabled, proactive operating model.
• Provide Level 2/3 support and escalation for complex issues.
• Oversee M365, Entra ID, Intune and collaboration services.
• Manage networking, security, and asset lifecycle across sites.
• Drive automation and AI-powered IT Operations initiatives.

Skills

IT leadership

Cloud technologies

Automation

Vendor relationships

Commercial acumen

Project leadership

AI-enabled operations

Education

Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering

Tools

Microsoft 365

Entra ID (Azure AD)

Intune

Exchange Online

SharePoint Online

Teams

Azure

AWS

Virtualization

Enterprise networking

Firewalls

VPNs

PowerShell

Power Automate

Scripting

Infrastructure-as-Code

AIOps

Job description

MindChamps is transforming its technology landscape to become an AI-enabled, cloud-first organisation. We are seeking a technology leader who combines deep technical expertise with commercial acumen and a passion for automation. The successful candidate will leverage AI, automation and modern cloud technologies to create a highly resilient, secure and efficient IT environment where technology is intuitive, support is proactive, and manual effort is continuously reduced. Success will be measured not only by system availability, but by improved employee experience, reduced operational costs, increased automation, and the ability to make IT virtually invisible to the business.

Key Responsibilities:

Infrastructure & Operations

• Manage and maintain day to day IT infrastructure operations in HQ office and centres across Singapore.

• Lead the transformation of IT Services towards a proactive, AI-enabled operating model where users experience seamless technology with minimal disruption.

• Provide Level 2/3 technical support and serve as the escalation point for complex infrastructure issues.

• Administer Microsoft 365 services including Exchange Online, SharePoint, Entra ID and Intune.

• Manage Windows Server, Active Directory, DNS, DHCP, virtualization, and storage infrastructure.

• Oversee endpoint lifecycle including procurement, deployment, refresh, warranty management, and disposal.

• Lead commercial negotiations with technology vendors. Optimise software licensing and cloud consumption.

• Manage enterprise networking including Cisco Meraki, Sophos Firewalls, Ubiquiti, Site-to-Site VPN, Wireless infrastructure and Internet services.

• Manage and support CCTV surveillance systems, door access control systems and other physical security technologies.

• Support wireless presentation systems, classroom technology, and centre-based educational IT equipment.

• Provide IT support to senior management and VIP users, ensuring timely resolution of business-critical issues.

• Maintain accurate IT asset inventory, documentation, SOPs and disaster recovery procedures.

• Support and mentor junior IT staff where required.

• Be available to support critical business events when required outside business hours.

Project Management, Vendor & Contract Management

• Lead IT infrastructure projects from planning through implementation.

• Manage office relocations, new centre deployments, infrastructure upgrades, cloud migrations, and network modernization initiatives.

• Coordinate project timelines, vendors, budgets, risks, and stakeholder communications.

• Manage relationships with technology vendors and service providers.

• Lead procurement activities, contract renewals, commercial negotiations, and solution evaluations.

AI, Automation & Digital Operations

• Identify opportunities to automate repetitive IT processes using AI and workflow automation.

• Implement AI-powered Service Desk capabilities including virtual agents, intelligent ticket routing and self-service.

• Reduce manual support activities through automation and knowledge management.

• Develop predictive monitoring to identify issues before they impact users.

• Introduce AI-assisted root cause analysis for recurring incidents.

• Build automated provisioning and deprovisioning processes for users and devices.

• Continuously review IT processes and eliminate manual activities wherever possible.

• Evaluate emerging AI technologies that improve operational efficiency and employee productivity.

• Establish KPIs to measure automation, service quality and operational efficiency.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related discipline.

• Minimum 8–10 years' experience in enterprise IT infrastructure, cloud technologies and digital workplace services

• Proven experience designing, implementing and supporting enterprise-grade infrastructure across multiple countries and locations.

• Extensive experience with Microsoft 365, Microsoft Entra ID (Azure AD), Intune, Exchange Online, SharePoint Online, Teams, and hybrid cloud environments.

• Strong hands-on experience with Azure, AWS, virtualization technologies, enterprise networking, firewalls, VPNs, wireless infrastructure and endpoint management.

• Experience implementing Zero Trust Security, Identity & Access Management (IAM), Multi-Factor Authentication (MFA), Privileged Access Management (PAM), endpoint security and cybersecurity best practices.

• Experience managing enterprise SaaS platforms, cloud services, software licensing, technology asset management and vendor relationships.

• Strong commercial acumen with experience negotiating technology contracts, managing software licensing, optimising cloud consumption and delivering measurable cost efficiencies.

• Proven experience implementing IT automation, PowerShell, Power Automate, scripting or Infrastructure-as-Code to reduce manual effort and improve operational efficiency.

• Demonstrated understanding of AI-enabled IT Operations (AIOps), AI-powered Service Desk capabilities, intelligent monitoring and automation technologies, with the ability to identify practical AI use cases that improve service quality and reduce operational costs.

• Experience managing third-party vendors, managed service providers and telecommunications partners against agreed Service Level Agreements (SLAs).

• Professional certifications such as Microsoft Certified, Azure Administrator/Architect, AWS Solutions Architect, ITIL Foundation/Managing Professional, CISSP, CCNP, Fortinet, VMware, or equivalent are highly desirable.

• Experience with AI technologies such as Microsoft Copilot, Azure AI Services, Microsoft Power Platform, Microsoft Fabric, Microsoft Sentinel, or other enterprise AI and automation platforms will be highly regarded.