Manager, Inside Sales (Singapore)

Xapply; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Job summary

Figma is seeking a Manager of Inside Sales to lead a high-performing APAC team based in Singapore. You will coach Inside Sales Representatives and Senior Representatives, manage retention and growth motions, and collaborate with Sales, Success, and Ops to scale coverage.

You will own forecasting, pipeline reviews, and deal inspections, use data to identify risks and opportunities, and build scalable playbooks for inbound, renewals, and complex accounts across APAC.

Qualifications

• 5+ years of experience in B2B SaaS sales and 2+ years of people leadership.
• Proven success developing and mentoring sellers to hit retention and growth targets.
• Experience leading teams across multiple markets, including APAC.
• Strong collaboration across Sales, Marketing and Operations, and data-driven decision making.

Responsibilities

• Hire, onboard, coach Inside Sales Reps and Senior Reps with regular 1:1s and career development.
• Own retention and expansion metrics; monitor NRR, GRR, churn, pipeline health, and forecast accuracy.
• Lead forecasting, pipeline reviews, and deal inspections for the APAC region.
• Use data to identify risks and growth opportunities; coach teams to act early.
• Develop and improve playbooks for inbound, renewals, and complex accounts across APAC.

Skills

SaaS sales

People leadership

Forecasting & analytics

Cross-functional collaboration

Negotiation

Data-driven decisions

Tools

Salesforce

CRM tools

Job description

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!

As a Manager of Inside Sales, you’ll lead a high-performing team of Inside Sales Representatives and Senior Inside Sales Representatives supporting customers across APAC. Your team will manage a range of customer motions, including inbound demand, unassigned accounts, renewals, expansion opportunities, and coverage for complex or multi-org accounts. You’ll ensure a best-in-class customer experience while driving predictable retention and growth outcomes.

You’ll play a key leadership role in scaling our Inside Sales organization across a diverse and fast-growing region. You’ll build an inclusive, high-performance culture rooted in coaching, collaboration, and accountability, while partnering closely with regional Sales leaders, Customer Success, and cross-functional teams to strengthen customer coverage, forecast accuracy, and execution.

This is a full-time role based in our Singapore hub.

What you'll do at Figma:

• Hire, onboard, and coach Inside Sales Representatives and Senior Inside Sales Representatives, providing consistent 1:1s, career development, and skill-based coaching
• Own team performance across retention and growth motions, monitoring key metrics including NRR, GRR, expansion, churn, contraction, pipeline health, and forecast accuracy
• Lead forecasting, pipeline reviews, and deal inspection to drive accuracy, consistency, and timely execution across the region
• Use customer and business data to identify risks and growth opportunities, coaching the team to act early and strategically
• Coach to and continuously improve playbooks across inbound demand, unassigned accounts, renewals, expansion opportunities, and complex account coverage
• Partner with regional Sales Managers, GTM leadership, Sales Operations, Deal Desk, Legal, and Finance to align on customer strategy, account coverage, and execution
• Act as a senior-level sponsor for complex or high-value opportunities, navigating escalations while championing strong data hygiene, pipeline velocity, and forecast predictability
• Identify differences across APAC markets and help evolve the regional coverage model as the organization scales

We'd love to hear from you if you have:

• 5+ years of experience in B2B SaaS sales, account management, or renewals, including 2+ years of people leadership experience
• Proven success managing and developing emerging and mid-level sellers to exceed retention and growth targets
• Experience leading teams across multiple markets or operating within a complex regional environment
• Strong cross-functional collaboration skills, with the ability to build trust and alignment across Sales, Marketing, and Operations
• Strong sales and operational expertise across discovery, negotiation, forecasting, pipeline inspection, and data-driven decision-making, with experience using Salesforce and related tools and a solid understanding of SaaS metrics such as GRR, NRR, and expansion rate

While it's not required, it's an added plus if you also have:

• Track record of helping build or scale a regional Inside Sales or renewals organization
• Background leading teams or supporting customers across APAC

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to [e-mail]. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

Examples of accommodations include but are not limited to:

• Holding interviews in an accessible location
• Enabling closed captioning on video conferencing
• Ensuring all written communication be compatible with screen readers
• Changing the mode or format of interviews

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.