Manager Inbound and Customs

Johnson & Johnson MedTech; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Johnson & Johnson seeks a Manager Inbound and Customs to lead compliance and trade operations across SEA, ensuring timely, compliant cross-border logistics. You will develop SOPs, set KPIs, and partner with regional teams to optimize vendor performance while managing 3PL/4PL providers and brokers.

The role requires 8+ years in customs/trade compliance in a regulated sector, with strong English and Mandarin communication. Strong analytical and leadership skills are essential.

Qualifications

• 8+ years of experience in customs and trade compliance.
• Experience in a regulated industry (medical device, pharmaceutical or healthcare) strongly preferred.
• Strong communication in English and Mandarin.

Responsibilities

• Lead customs compliance and trade operations across SEA.
• Design and document SOPs for import/export; establish KPIs for monitoring.
• Manage 3PL/4PL providers, brokers and optimize vendor performance.
• Coordinate with IT to drive digitalization of customs processes.

Skills

Business Data Analysis

Negotiation

Leadership

Procurement Policies

Risk Management

Education

Bachelor’s degree in Logistics, International Trading, or related

Tools

ERP system

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Procurement

Job Sub Function

Category

Job Category

People Leader

All Job Posting Locations

Ho Chi Minh City, Ho Chi Minh City, Vietnam, Singapore, Singapore

Job Description

The Manager Inbound and Customs is responsible for leading customs compliance, and trade operations across SEA(Thailand, Singapore, Malaysia, Indonesia, Vietnam, Brunei etc), ensuring compliant, efficient, and cost‑effective cross‑border logistics aligned with international trade regulations. This role helps maintain business continuity and timely delivery products while contributing to trade compliance, logistics performance, and trade risks mitigation.

• Principal Duties and Responsibilities (General Summary, essential functions and authorities, etc.)
• Ensure the timely, compliant movement of J&J products and act as primary liaison with government authorities to facilitate regulatory communication and alignment.
• Design and document standardized SOPs for import/export; establish KPIs and continuous monitoring to improve reliability and execution.
• Partner with Regional and Global trade compliance on policy implementation/regulatory updates; lead internal audits, prepare for government inspections and implement corrective action plans for compliance gaps. (e.g. HS classification, customs valuation and country of origin determinations, etc.)
• Manage 3PL /4PL providers, FFs and customs brokers. Optimize vendor performance through regular performance reviews.
• Manage duty optimization programs, bonded zones and tariff mitigation strategies.
• Coordinate with IT partners to drive digitalization initiatives to enable customs automation.

Other Responsibilities Defined In Written Procedures.

• Monitor KPIs including OTIF, lead time, freight cost and service level etc.
• Manage and improve import/export data, ensuring consistency between Customs records and J&J systems.
• Map customs-bonded inventory to physical goods and perform regular reconciliations.
• Collaborate with cross-functional teams to lead continuous improvement projects that maintain high customer satisfaction and deliver measurable cost savings.
• Develop contingency plans for supply disruption, port congestion and geopolitical risks; Maintain trade operations documentation in accordance with the respective requirements.
• Basic Requirement, including Education and/or Knowledge and/or Training and/or key Relevant Experience required.

Experience

• 8+ years of experience in customs and trade compliance
• Experience in a regulated industry (medical device, pharmaceutical or healthcare) strongly preferred.
• Familiar with ERP system, bonded logistics and FTA operations.
• Strong communication skills in English and Mandarin.

Education

• Bachelor’s degree in Logistics, International Trading, or related

Required Skills

Preferred Skills:

Business Data Analysis, Business Planning, Business Savvy, Category Management Strategy, Compliance Management, Contract Management, Cost-Benefit Analysis (CBA), Critical Thinking, Developing Others, Inclusive Leadership, Leadership, Market Savvy, Negotiation, Performance Measurement, Procurement Policies, Relationship Building, Risk Management, Spend Analysis, Strategic Thinking, Supplier Collaboration, Sustainable Procurement, Team Management, Vendor Selection