Manager (HR Experience)

Ministry of Defence of Singapore; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Ministry of Defence of Singapore is seeking a dedicated HR Services professional to join a team delivering integrated employee HR services across MINDEF offices. You will manage onboarding, lead digitalisation-driven service improvements, and optimise HR processes and workflows to enhance efficiency and customer satisfaction across multiple locations.

The role focuses on delivering consistent HR services while driving digital initiatives and process improvements to support staff across MINDEF

Qualifications

• 3+ years of experience in HR operations or service delivery.
• Experience in project management is advantageous.
• Strong service orientation with a keen interest in innovation and digitalisation.
• Excellent interpersonal and communication skills.

Responsibilities

• Manage delivery of integrated employee HR services, including onboarding processes across MINDEF office locations.
• Lead and implement service improvement projects with a strong focus on digitalisation to enhance HR administrative services.
• Manage processes and system workflows to optimise service delivery efficiency.
• Drive service journey designs to improve business KPIs such as case resolution times and customer satisfaction.
• Balancing digitalisation initiatives with existing operational requirements.
• Ensuring smooth transitions during system implementations.

Skills

HR operations

Service delivery

Digitalisation

Onboarding

Stakeholder communication

Education

Bachelor's degree in HR, Business Admin, or related

Job description

What The Role Is
You will be part of a team that provides integrated employee essential services and centralised MINDEF corporate services across various MINDEF offices. You will manage the delivery of employee Human Resource (HR) services and lead service improvement projects with a digitalisation focus to enhance HR administrative services for staff across multiple locations.

What The Role Is
You will be part of a team that provides integrated employee essential services and centralised MINDEF corporate services across various MINDEF offices. You will manage the delivery of employee Human Resource (HR) services and lead service improvement projects with a digitalisation focus to enhance HR administrative services for staff across multiple locations.

What You Will Be Working On

• Manage the delivery of integrated employee HR services, including comprehensive onboarding processes across different MINDEF office locations
• Lead and implement service improvement projects with a strong focus on digitalisation to enhance HR administrative services
• Manage processes and system workflows to optimise service delivery efficiency
• Drive service journey designs to improve business Key Performance Indicators (KPIs) such as case resolution times and customer satisfaction scores
  Challenge(s)
• Managing complex service delivery across multiple MINDEF office locations while maintaining consistent service quality and standards
• Balancing digitalisation initiatives with existing operational requirements
• Ensuring smooth transitions during system implementations
  

What We Are Looking For

• Education in Human Resource, Business Administration, or a related discipline
• At least 3 years of relevant work experience in a service-related field, with demonstrated experience in HR operations or service delivery is preferred
• Experience in project management is advantageous
• Strong service orientation with a keen interest in innovation and digitalisation
• Excellent interpersonal and communication skills
  (Applicants with no experience may apply.)
  Appointment will be commensurate with your experience.
  Only shortlisted candidates will be notified.