Manager, Fraud Attack Response & Insights - AP

MasterCard Worldwide; Singapore; On-site; SGD 150,000 - 210,000; Full time

Job summary

Mastercard Worldwide is seeking a Manager, Fraud Attack Response & Insights - Asia Pacific to lead analyses of fraud attacks impacting Mastercard customers across the region. You will translate incidents into actionable intelligence and remediation recommendations.

The role collaborates with customers, regional teams, product groups, and fraud leaders to identify attack patterns, assess controls, and strengthen Mastercard's fraud defenses in a fast-paced environment.

Qualifications

• Experience in payment fraud, fraud operations, or fraud risk management.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent written and verbal communication skills for senior audiences.
• Experience working across functions, regions and cultures.
• Knowledge of payment ecosystems, card security controls, and fraud mitigation techniques.

Responsibilities

• Participate in high-impact fraud TRTs and customer response activities.
• Support fraud attack investigations, analysis, and incident response coordination.
• Develop post-incident retrospectives and systemic remediation recommendations.
• Analyze fraud attacks, threats, and events to identify attack vectors and control gaps.
• Produce fraud intelligence reports and executive-ready summaries.
• Collaborate with regional stakeholders to collect market intelligence and trends.
• Identify opportunities for network controls and product improvements.
• Build relationships with fraud leaders at customers and partners.

Skills

Fraud operations

Fraud intelligence

Fraud risk management

Analytical thinking

Communication skills

Cross-functional collaboration

Card security knowledge

Education

Bachelor's degree or equivalent practical experience

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Fraud Attack Response & Insights - AP

Overview

The Fraud Attack Response & Insights team is Mastercard's integrated fraud attack response, intelligence, and card security control function, overseeing real-time incident response, fraud insights generation, and card/application security standards. The Manager, Fraud Attack Response & Insights- Asia Pacific is responsible for analyzing fraud attacks impacting Mastercard customers across the region and translating those incidents into actionable intelligence, remediation recommendations, and risk mitigation opportunities.

The role focuses on fraud affecting account opening, payment cards, and account-to-account transactions. Working closely with customers, regional stakeholders, product teams, and fraud response leaders, the Manager helps identify emerging attack patterns, assess control effectiveness, and develop recommendations that strengthen Mastercard's fraud defenses.

This is a role focused on securing the transactions Mastercard enables and the stakeholders in those transactions (e.g., issuers, acquirers, merchants). This is not a corporate or information security function.

Role

• Participate in high-impact fraud TRTs and customer response activities.
• Support fraud attack investigations, analysis, and incident response coordination.
• Develop post-incident retrospectives and contribute to systemic remediation recommendations.
• Analyze fraud attacks, emerging threats, and customer fraud events to identify common attack vectors, vulnerabilities, and control gaps.
• Produce fraud intelligence reports, attack assessments, and executive-ready summaries.
• Partner with regional stakeholders to collect market intelligence and identify emerging fraud trends.
• Support development and maintenance of the fraud attack registry and associated threat intelligence repositories.
• Identify opportunities for network controls, standards enhancements, and product improvements based on fraud attack learnings.
• Collaborate with Security Solutions product teams, Standards teams, and regional market teams to evaluate mitigation options.
• Contribute to fraud governance processes, risk prioritization activities, and escalation discussions.
• Support the translation of fraud attack insights into card security standards, application security requirements, and network controls.
• Build and maintain strong relationships with fraud leaders at customers, regional teams, and industry partners.

All About You

• Experience in payment fraud, fraud operations, fraud intelligence, or fraud risk management.
• Strong understanding of payment card fraud, account opening fraud, account-to-account fraud, and emerging payment threats.
• Experience conducting fraud investigations, attack analysis, or incident response activities.
• Ability to identify patterns across disparate data sources and develop actionable insights.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent written and verbal communication skills, including the ability to present complex findings to senior audiences.
• Ability to operate effectively in a fast-paced environment and manage multiple priorities simultaneously.
• Experience working across functions, regions, and cultures.
• Knowledge of payment ecosystems, card security controls, authentication technologies, and fraud mitigation techniques.
• Bachelor's degree or equivalent practical experience.
• Demonstrated curiosity, continuous learning mindset, and passion for protecting the payments ecosystem.

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.