Manager, Digital Platforms - Global Market Equities

OCBC Bank; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive base salary

Holistic benefits package

Professional development opportunities

Job summary

OCBC Group in Singapore is seeking an experienced digital platform professional to support the delivery, operational readiness and ongoing reliability of our online trading platforms. The role spans requirements through post‑launch support, collaborating with business, technology, operations, risk and external service providers to ensure a stable, secure digital experience for customers.

Ideal candidates bring hands‑on experience across change delivery and production operations in a regulated

Qualifications

• Experience in digital platforms within financial services or regulated environment.
• Experience in digital product delivery, business analysis, UAT, production support, or platform operations.
• Strong understanding of SDLC, requirements, testing, release management and post-production support.
• Experience managing defects and production incidents with tech teams.
• Strong analytical and problem-solving skills with customer and business perspective.
• Strong stakeholder-management and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Digital platform management: support ongoing operation, stability and continuous improvement of digital trading platforms and related customer journeys.
• UAT/QA: define scope, write test cases and coordinate sign-off for releases.
• Production support: monitor stability, coordinate incidents and ensure timely resolutions.
• Operational risk & controls: maintain procedures, controls, and governance.
• Stakeholder and vendor management: collaborate with business, tech and external partners.
• Continuous improvement: analyze issues and share knowledge to improve resilience and efficiency.

Skills

Digital platform management

UAT and QA

Production support

Stakeholder management

Test case development

Job description

WHO WE ARE

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody’s and AA- by both Fitch and S&P). We offer private banking services through our wholly‑owned subsidiary, Bank of Singapore, which operates on a unique open‑architecture product platform to source for the best‑in‑class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.

About the role

We are seeking an experienced digital platform professional to support the delivery, operational readiness and ongoing reliability of our online trading platforms. The successful candidate will work across the end‑to‑end platform lifecycle, from requirements and user acceptance testing through implementation, production support and continuous improvement. The role requires close collaboration with business, technology, operations, risk and external service providers to deliver a stable, secure and effective digital experience for customers. This role is suitable for someone with strong hands‑on experience in digital platforms who is comfortable working across both change delivery and production operations within a regulated financial‑services environment.

Key responsibilities

• Digital platform management
  • Support the ongoing operation, stability and continuous improvement of digital trading platforms and related customer journeys.
  • Work with Product Owners and business stakeholders to understand business requirements, customer pain points and platform enhancement opportunities.
  • Translate operational and customer issues into clear requirements and improvement actions.
  • Support platform enhancements across the full lifecycle from requirements through implementation and post‑launch monitoring.
• User acceptance testing and quality assurance
  • Define UAT scope, scenarios and acceptance criteria for platform enhancements and releases.
  • Develop and execute test cases covering end‑to‑end customer journeys, business scenarios and exception conditions.
  • Identify, document and assess defects based on business risk and customer impact.
  • Work closely with technology teams and vendors to facilitate defect resolution, retesting and regression testing.
  • Assess release readiness and support UAT sign‑off based on agreed acceptance criteria.
• Production support and service management
  • Monitor and support the stability and performance of digital platforms.
  • Coordinate investigation and resolution of production incidents with technology, operations and external service providers.
  • Assess customer and business impact and ensure material issues are appropriately prioritised and escalated.
  • Identify recurring issues and work with relevant stakeholders to implement sustainable solutions.
  • Support deployment verification, post‑release monitoring and hypercare activities.
• Operational risk and controls
  • Maintain relevant operating procedures, control documentation and supporting records.
  • Support periodic reviews to ensure operating practices remain aligned with established procedures and controls.
  • Identify operational risks, control gaps and manual dependencies and work with stakeholders on appropriate remediation.
  • Support internal governance, risk, audit and regulatory requirements relating to digital platforms.
  • Participate in business continuity and disaster‑recovery exercises to ensure operational readiness and resilience.
• Stakeholder and vendor management
  • Collaborate with stakeholders across Business, Technology, Operations, Risk and other control functions.
  • Coordinate with technology and external service providers on incidents, enhancements, testing and platform improvements.
  • Provide clear and timely communication on delivery progress, production issues, risks, dependencies and required decisions.
  • Facilitate effective resolution of issues involving multiple internal and external stakeholders.
• Continuous improvement and knowledge management
  • Analyse production issues, customer feedback and operational data to identify opportunities for improvement.
  • Maintain appropriate platform knowledge, operating procedures and testing documentation.
  • Share functional and platform knowledge across the team and provide guidance to junior colleagues and testers.
  • Contribute to initiatives that improve platform resilience, customer experience, operational efficiency and control effectiveness.

Requirements

• Relevant experience in digital platforms, financial services, securities brokerage, wealth management, fintech or a comparable regulated environment.
• Experience in one or more of the following areas: digital product delivery, business analysis, UAT, production support, platform operations or technology‑enabled transformation.
• Good understanding of the software delivery lifecycle, including requirements, testing, release management and post‑production support.
• Experience managing defects and production incidents and working with technology teams to drive issues through to resolution.
• Strong analytical and problem‑solving skills, with the ability to assess issues from both customer and business perspectives.
• Strong stakeholder‑management skills and ability to work effectively across business and technology teams.
• Good written and verbal communication skills.
• Strong attention to detail with a structured approach to documentation, controls and issue management.
• Ability to operate effectively in a fast‑paced environment while managing multiple priorities.

Preferred experience

• Experience supporting online trading, brokerage, investment or wealth‑management platforms.
• Familiarity with equities trading and the broader trade lifecycle would be advantageous.
• Experience working with third‑party technology or platform vendors.
• Exposure to operational risk, regulatory controls, business continuity or technology‑resilience requirements within financial services.
• Experience coordinating UAT and production releases for customer‑facing digital applications.

What we offer

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry‑leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Let’s build the bank we need for the future we want. Find the best version of yourself in a friendly, supportive team. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future‑ready career. Your Opportunity Starts Here