Manager, Customer Support

JSfirm.com; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Health benefits

Scholarship program

On-the-job training

Competitive remuneration

Job summary

Pratt & Whitney, an RTX business, in Singapore is seeking an experienced Customer Support Lead to mentor the team and strengthen the Pratt & Whitney brand. You will develop and implement customer support strategies, define engine shop visit metrics, and collaborate cross-functionally with Program, Sales and other teams to grow market share and deliver high performance.

Requires a Bachelor's degree with 8+ years in aerospace, strong contract and pricing knowledge, excellent communication, and

Qualifications

• Bachelor's degree with a minimum of 8 years of aerospace experience.

Responsibilities

• Lead and mentor the Customer Support team to deliver exceptional customer service and strengthen the Pratt & Whitney brand.
• Develop and implement customer support strategies, policies and processes to improve team performance and customer satisfaction.
• Define engine shop visit metrics, guide the customer support team and collaborate cross-functionally to achieve customer and business objectives.
• Build and maintain strong relationships with key customers, including coordinating and hosting senior executive customer visits.
• Partner with internal Program, Sales and cross-functional teams to grow market share and deliver company CORE standards while fostering a high-performance and engaged team culture.

Skills

Leadership

Customer service

Stakeholder management

Communication

Education

Bachelor's Degree

Tools

SAP

MS Office

Job description

Pratt & Whitney, an RTX business, is a world leader in the design, manufacture and service of aircraft engines and auxiliary power units for commercial, military and business aircraft. Through industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon – RTX pushes the limits of technology and science to redefine how we connect and protect our world. We are advancing aviation, engineering integrated defense systems, and developing next-generation technology solutions and manufacturing to help global customers address their most critical challenges. Make a difference with a career at Pratt & Whitney.

What You Will Do

• Lead and mentor the Customer Support team to deliver exceptional customer service and strengthen the Pratt & Whitney brand.
• Develop and implement customer support strategies, policies and processes to improve team performance and customer satisfaction.
• Define engine shop visit metrics, guide the customer support team and collaborate cross-functionally to achieve customer and business objectives.
• Build and maintain strong relationships with key customers, including coordinating and hosting senior executive customer visits.
• Partner with internal Program, Sales and cross-functional teams to grow market share and deliver company C.O.R.E. standards while fostering a high-performance and engaged team culture.

Qualifications You Must Have

• Bachelors Degree with a minimum of 8 years of relevant experience in the aerospace industry.
• Strong understanding of commercial contracts, pricing and quotation management.
• Excellent communication, stakeholder management and organizational skills within a cross-functional and international environment.
• Strong customer focus with strategic, analytical and problem-solving capabilities.
• Proficiency in Microsoft Office applications (SAP experience is an advantage) and willingness to travel at short notice.

Qualifications We Prefer

• Technical background in aircraft engines or aerospace engineering.
• QA certification or familiarity with aerospace quality standards.
• Experience developing customer-centric solutions and managing key customer relationships.
• Strong networking skills with an established reputation within the aerospace industry.
• Proven leadership experience with the ability to drive team engagement, collaboration and operational excellence.

What We Offer

• Career and skills development opportunities.
• Employee scholarship program for further education.
• Comprehensive health, medical and dental benefits.
• On-the-job training and in-house/external certifications.
• Competitive remuneration package.
• Allowance and overtime benefits where applicable.
• Company transport provided. (Varies from Site to Site.)

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Job and company information not to be copied, shared, scraped, or otherwise disseminated without explicit consent of JSfirm, LLC.