Manager

JOBPOSTZ LLP; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

JOBPOSTZ LLP is seeking an experienced Operations Manager in Singapore to lead day-to-day activities, ensure service levels, and drive profitability. You will oversee a ~50-person team, manage multi-function operations, and optimize processes to deliver superior customer results.

You will negotiate with suppliers, review monthly performance, and implement best practices to sustain growth. A strong background in logistics, cost control, and stakeholder engagement is essential.

Qualifications

• Degree in Logistics / Supply Chain Management.
• Minimum 5 years experience in Operations Management.
• Experience reading and managing Profit and Loss statements advantageous.
• Ability to supervise ~50 staff and manage relationships at all levels.

Responsibilities

• Ensure delivery of SLAs with customers in a fast growing sector per DSC standards.
• Own unit P&L and impact budget.
• Review monthly performance with customers and drive operational excellence.
• Negotiate with suppliers/vendors/contractors for rates and services.
• Build strong customer relationships to retain and grow business.
• Promote best practices and improve productivity across the country.

Skills

Leadership

Operations management

P&L management

Vendor negotiation

Stakeholder management

Education

Degree in Logistics / Supply Chain Management

Tools

ERP software

Job description

Responsibilities

• To ensure delivery of SLA's with customers in a fast growing sector, including managing/ implementing operations for existing and new customers in accordance with the DSC standards.
• Accountable for own unit profit & loss with high impact to the stakeholder financial budget set
• Reviews monthly operational performance with site customers and provide solution to drive for operational excellence
• Negotiate with Suppliers/ Vendors / Contractors for the Contractual rates and services & products
• Build a strong win-win customer relationship so as to ensure customer retention and development solution to growth existing business
• Frequently review, align and keep Superior updated information on operational issues and performances indices such as customer profile, Space Management, Resources management , Operating procedures and P&L status.
• Manage the planning process to ensure all daily operation activities are executed and meet according to the customer service levels
• Conduct monthly staff meeting to ensure operational performance and issued are resolved
• Actively promote the exchange and adoption of Best Practices within the country to leverage collective learning and to improve consistency and productivity
• Continually review and improve business processes to improve productivity and add value to DHL services
• Manage the effective implementation and use of the appropriate technology in all sections of the service chain, to enhance service and improve productivity
• Analyse and produce realistic monthly P & L reporting
• Develop a high performance service culture within the functional team. Plan, organise and direct an efficient and effective operation team

Requirements

• Degree in Logistics / Supply Chain Management preferred.
• Minimum 5 years experience in Operations Management, overseeing and controlling multiple functions
• Experience in reading and managing Profit and Loss statement would be advantageous.
• Must be highly motivated and able to supervise headcount of about 50 and manage relationships with all levels of staff and customers
• Have excellent verbal, written and presentation skillsskills