Maintenance Lead

Enggsol Pte Ltd; Singapore; On-site; SGD 60,000 - 110,000; Full time

Job summary

Enggsol Pte Ltd is seeking a capable Systems & Infrastructure professional to maintain servers, endpoints, and network devices, ensuring uptime for critical systems and supporting routine hardware maintenance in a Singapore-based environment.

You will handle preventive checks, security patches, and capacity monitoring, while performing incident response and root-cause analyses with a focus on continuous improvement and documentation.

Qualifications

• Minimum 5 Years experience in a technical role related to system maintenance.
• Knowledge of vCenter, ESXi, Veeam Backup is required.

Responsibilities

• Maintain and support servers, endpoints, and network devices.
• Perform routine maintenance on hardware.
• Manage operating systems (Windows, Linux, virtual environments).
• Ensure uptime and service continuity for critical systems.
• Monitor system health, logs, and alerts (CPU, memory, disk, network).
• Perform backup verification and restoration testing.
• Diagnose and resolve hardware, software, and network issues.
• Apply security patches, antivirus updates, and system hardening.
• Configure Active Directory / Domain Services.
• Deploy and configure standard software and applications.
• Maintain system configurations and baseline standards.
• Record incidents, changes, and maintenance activities.
• Assist in system migrations and technology refresh projects.
• Identify recurring issues and propose improvement solutions.
• Coordinate with hardware, software, and service providers.
• Support warranty claims, repairs, and service contracts.

Skills

System maintenance

Incident response

Networking knowledge

Active Directory

Virtualization

Tools

vCenter

ESXi

Veeam Backup

Job description

1. Systems & Infrastructure Maintenance

• Maintain and support servers, endpoints, and network devices
• Perform routine maintenance on hardware
• Manage operating systems (Windows, Linux, virtual environments)
• Ensure uptime and service continuity for critical systems

2. Preventive Maintenance & Monitoring

• Conduct scheduled system checks, updates, and patching
• Monitor system health, logs, and alerts (CPU, memory, disk, network)
• Perform backup verification and restoration testing
• Prevent system failures through capacity monitoring and early detection

3. Incident Response & Troubleshooting

• Diagnose and resolve hardware, software, and network issues
• Provide Level 1–3 technical support depending on role seniority
• Respond to incidents, outages, and system degradation
• Perform root cause analysis and implement permanent fixes

4. Cybersecurity & Access Management

• Apply security patches, antivirus updates, and system hardening
• Monitor for security threats, vulnerabilities, and unauthorized access
• Manage user accounts, roles, and permissions (AD, IDMS systems)
• Support security audits and compliance requirements

5. System Administration & Configuration

• Configure and maintain:
• Active Directory / Domain Services
• Virtualization platforms (VMware, Hyper‑V, cloud VMs)
• Deploy and configure standard software and applications
• Maintain system configurations and baseline standards

6. Documentation & Asset Management

• Maintain asset inventory and lifecycle records
• Update system documentation, network diagrams, and SOPs
• Record incidents, changes, and maintenance activities

7. Change Management & Continuous Improvement

• Support change implementation and system upgrades
• Assist in system migrations and technology refresh projects
• Identify recurring issues and propose improvement solutions
• Optimize system performance and operational efficiency

8. Vendor & Contract Support

• Coordinate with hardware, software, and service providers
• Support warranty claims, repairs, and service contracts
• Evaluate vendor solutions and technical proposals
• Monitor vendor performance and SLA compliance

9. User & Operations Support

• Provide user training and technical guidance
• Support business operations requiring system availability
• Participate in standby, on‑call, or shift support (role‑dependent)
• Communicate issues and resolutions clearly to stakeholders

Requirements

Minimum 5 Years experience in a technical role related to system maintenance

Knowledge of Vcenter, ESXI, Veeam Backup is required