M365 & AI Adoption Specialist (APAC)

Manpower Staffing Services (Singapore) Pte Ltd; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Manpower Staffing Services (Singapore) Pte Ltd is seeking an IT Specialist to drive Microsoft 365 and AI adoption across APAC while providing hands-on end-user and deskside support. This role blends user enablement, training, IT support, and digital workplace transformation.

You will promote practical use of Microsoft 365 apps across APACx including Teams, SharePoint, OneDrive, and the Power Platform; develop training and reference materials; deliver sessions; support ITIL processes; collaborate

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 3-6 years of experience in IT support, Microsoft 365 administration, or technology adoption.
• Hands-on experience with Microsoft 365, Copilot, Power BI, and Power Automate.
• Experience delivering user training and adoption programs.
• Experience creating user training materials and demonstrations.
• Working knowledge of Windows computers and mobile devices.
• Excellent customer service and communication skills.
• Familiarity with ITIL service management practices.

Responsibilities

• Promote practical use of Microsoft 365 across APACx including Teams, SharePoint, OneDrive, and Power Platform.
• Develop and deliver user training sessions, workshops, and learning resources.
• Provide end-user guidance and troubleshoot Microsoft 365 applications.
• Support adoption initiatives with regional and global technology teams.
• Ensure responsible AI tool usage per company policies and guidance.
• Maintain user guides, FAQs, and training content for APACx audiences.
• Log and manage incidents within ITIL framework and drive closure.
• Share knowledge with APAC Corporate Tech Support and contribute to dashboards.

Skills

Customer service

Communication

Training delivery

End-user support

Multicultural collaboration

Problem solving

Time management

Education

Bachelor's degree in Computer Science or IT

Tools

Microsoft 365

Power Platform

Microsoft Copilot

Power BI

SharePoint

Teams

OneDrive

Windows OS

Job description

Manpower Staffing Services (Singapore) Pte Ltd is seeking an IT Specialist to drive Microsoft 365 and AI adoption across APAC while providing hands-on end-user and deskside support. This role blends user enablement, training, IT support, and digital workplace transformation.

You will promote practical use of Microsoft 365 apps across APACx including Teams, SharePoint, OneDrive, and the Power Platform; develop training and reference materials; deliver sessions; support ITIL processes; collaborate