Luxury Store Operations & Service Manager

Join; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Join in Singapore seeks an experienced individual for Back Office Customer Service Management. Responsibilities include managing customer services, collaborating with sales, and ensuring compliance with internal procedures. Candidates should have a minimum of 6 years of experience, excellent communication skills, and proficiency in Excel and other IT tools. Strong organizational abilities are required. The role offers a chance to work in a dynamic environment emphasizing high-quality customer service and internal partnerships.

Qualifications

• Minimum 6 years of working experience, ideally in retail.
• Significant management experience in administrative/operations roles.
• Fluency in English (written and oral) is mandatory.

Responsibilities

• Manage customer services and follow-up routines.
• Monitor conversion rates and lead times for customer requests.
• Support store opening and closing procedures.

Skills

Customer-oriented

Excellent communication skills

Organizational skills

Proficient with Excel/IT tools

Team player

Job description

Join in Singapore seeks an experienced individual for Back Office Customer Service Management. Responsibilities include managing customer services, collaborating with sales, and ensuring compliance with internal procedures. Candidates should have a minimum of 6 years of experience, excellent communication skills, and proficiency in Excel and other IT tools. Strong organizational abilities are required. The role offers a chance to work in a dynamic environment emphasizing high-quality customer service and internal partnerships.