Luxury Spa Experience Leader

Westin Hotels & Resorts; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Westin Singapore Marina View is seeking a Wellness Experience Supervisor to oversee daily spa operations, ensure luxury service standards, and support business performance through treatment revenue generation. Lead reception and therapist teams, manage wellness initiatives, and act as Leader on Duty to ensure seamless service.

The role emphasizes guest satisfaction, floor presence, and adherence to brand standards, with opportunities to mentor staff and drive promotions and events in a luxury

Qualifications

• Minimum 3 years' experience in luxury spa or hotel operations.
• At least 1 year in a supervisory or senior therapist/reception role.
• Strong leadership and communication skills.
• Knowledge of luxury hospitality standards preferred.
• Ability to lead shifts independently.
• Flexible to work weekends and public holidays

Responsibilities

• Oversee daily spa operations including reception, treatment rooms, relaxation areas and wellness facilities.
• Ensure cleanliness, maintenance, presentation and operational readiness of spa areas.
• Coordinate therapist schedules and treatment room allocations.
• Monitor safety, hygiene and SOP compliance.
• Provide daily leadership and coaching to therapists and reception staff.
• Drive revenue through spa treatments and retail sales.
• Support reservations management and scheduling to maximize utilization.

Skills

Leadership

Guest service

Communication

Independent shift leadership

Job description

Westin Singapore Marina View is seeking a Wellness Experience Supervisor to oversee daily spa operations, ensure luxury service standards, and support business performance through treatment revenue generation. Lead reception and therapist teams, manage wellness initiatives, and act as Leader on Duty to ensure seamless service.

The role emphasizes guest satisfaction, floor presence, and adherence to brand standards, with opportunities to mentor staff and drive promotions and events in a luxury