Luxury Retail Learning & Development Partner

CHANEL; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

CHANEL Singapore is seeking a Retail Learning and Development Partner to empower Fashion Advisors with confidence, presence and prestige. You will design learning paths, deliver coaching, and collaborate with boutique leadership to drive client loyalty and business growth.

You will enable on-floor coaching, align programs with Chanel heritage and brand standards, and monitor training effectiveness to continuously improve the customer experience across boutiques.

Qualifications

• Experience in learning and development for luxury retail or fashion industry.
• Ability to design blended learning solutions and on-the-floor coaching.

Responsibilities

• Design, deliver, and monitor learning paths for the retail team, ensuring Fashion Advisors have clear development plans and access to relevant training.
• Observe client-staff interactions regularly to identify capability gaps and learning needs.
• Develop and implement individual and team coaching plans; monitor progress and track outcomes.
• Facilitate in-boutique learning sessions (Flash Training, Morning Meetings, collection briefings) using blended and digital learning methods.
• Coach FAs on adaptability and client engagement to build emotional connections and personalized service as well as on brand heritage and collection knowledge.
• Provide timely feedback based on industry best practices and CHANEL competency frameworks.

Job description

CHANEL Singapore is seeking a Retail Learning and Development Partner to empower Fashion Advisors with confidence, presence and prestige. You will design learning paths, deliver coaching, and collaborate with boutique leadership to drive client loyalty and business growth.

You will enable on-floor coaching, align programs with Chanel heritage and brand standards, and monitor training effectiveness to continuously improve the customer experience across boutiques.