Luxury Counter Manager — Clienteling & Team Leadership

Chanel Inc.; Singapore; Sur place; SGD 60 000 - 90 000; Plein temps

Résumé du poste

CHANEL at Changi Airport Singapore seeks a Counter Manager to lead our luxury counter and Beauty Lounge team. You will drive exceptional client service, coach staff, and achieve commercial targets while delivering CHANEL storytelling and personalised experiences.

You will own clienteling, oversee operations and collaborate with Travel Retail teams to deliver elevated moments for VIPs and events, ensuring high standards across service touchpoints.

Qualifications

• Proven experience in a management role within luxury retail, beauty, hospitality or travel retail.
• Demonstrated success in leading a client-facing team and delivering against sales targets and KPIs.
• Strong understanding of clienteling, relationship building and personalised service in a luxury environment.
• Excellent communication, coaching and interpersonal skills.
• Strong business acumen, with ability to interpret performance data and translate insights into action.
• Confidence in CHANEL product storytelling, beauty consultation and relevant service rituals.
• Professional fluency in English.
• Flexibility to work shifts, weekends, public holidays and peak travel periods, in accordance with airport trading hours.

Responsabilités

• Lead, coach and develop the counter team to deliver outstanding client service and commercial performance.
• Own and drive achievement of counter sales targets and KPIs, including conversion, average basket size and units per transaction.
• Champion an elevated, personalised CHANEL client experience at every interaction across the counter and Beauty Lounge.
• Manage daily floor operations, including shift planning, deployment and stock control to ensure premium service.
• Collaborate with Travel Retail management and internal stakeholders to support launches, events and trainings.

Connaissances

Team Leadership

Clienteling

Coaching

Sales Targets

Communication

English Fluency

Brand Storytelling

Operations Excellence

Description du poste

CHANEL at Changi Airport Singapore seeks a Counter Manager to lead our luxury counter and Beauty Lounge team. You will drive exceptional client service, coach staff, and achieve commercial targets while delivering CHANEL storytelling and personalised experiences.

You will own clienteling, oversee operations and collaborate with Travel Retail teams to deliver elevated moments for VIPs and events, ensuring high standards across service touchpoints.