Luxury Café Guest Experience Associate

Prada Group; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Prada Group invites a dedicated Waiter/Waitress to join Prada ION Caffe in Singapore, delivering an exceptionally luxurious dining experience that reflects the brand’s standards.

You will embody top-tier personal presentation, product knowledge, and service etiquette as the face of Prada caffe, collaborating closely with the Front of House team to ensure smooth daily operations and a refined customer experience.

Qualifications

• Genuine passion for hospitality and customer satisfaction.
• Attentive to product presentation, service rituals, and guest cues.
• Excellent communication and interpersonal skills.
• Collaborates with others, supports peers, and communicates effectively.
• Punctuality and consistent personal standards.

Responsibilities

• Provide warm, courteous, and elegant service throughout the guest journey.
• Set and reset tables with precision according to SOP.
• Explain food, beverage, and retail items, including ingredients and allergens.
• Take guest orders efficiently and accurately using POS.
• Deliver food and beverages with finesse, ensuring proper timing and presentation.
• Monitor tables proactively to anticipate guest needs.
• Handle complaints or special requests with urgency and empathy.
• Communicate effectively with kitchen, bar, and teammates.
• Participate in daily briefings and ongoing training.
• Maintain cleanliness and organisation of FOH areas.
• Follow all hygiene and food safety regulations.
• Support opening and closing duties as assigned.
• Handle guest payments and billing with accuracy and discretion.

Skills

Hospitality

Customer service

Communication

Attention to detail

Teamwork

Job description

Prada Group invites a dedicated Waiter/Waitress to join Prada ION Caffe in Singapore, delivering an exceptionally luxurious dining experience that reflects the brand’s standards.

You will embody top-tier personal presentation, product knowledge, and service etiquette as the face of Prada caffe, collaborating closely with the Front of House team to ensure smooth daily operations and a refined customer experience.