Luxury After-Sales Experience Specialist

Achieve Career Consultant Pte Ltd; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Achieve Career Consultant Pte Ltd is seeking a capable client-service professional to manage luxury after-sales inquiries in Singapore. You will handle phone and email interactions, advise on products and services, and ensure seamless CRM-driven follow-ups from start to finish.

The role emphasizes meticulous service, strong communication, and the ability to coordinate across internal and international teams to resolve issues efficiently.

Qualifications

• Experience in luxury retail, premium retail, hospitality, or other high-end client service environments.
• Passionate about delivering exceptional client experiences with a polished and service-driven approach.
• Strong communication, interpersonal, and relationship-building skills.
• Excellent problem-solving abilities with confidence in handling client enquiries and service recovery.
• Highly organised, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Singaporean only.

Responsibilities

• Deliver a world-class after-sales experience by managing client enquiries professionally via phone and email.
• Provide expert advice on products, warranties, repairs, maintenance, and after-sales services.
• Manage service cases, CRM records, and customer follow-ups, ensuring a seamless client journey from start to completion.
• Partner with internal stakeholders and international teams to coordinate repairs and resolve client enquiries with professionalism and efficiency

Skills

Luxury retail experience

Polished service mindset

Excellent communication

Problem solving

Strong organisational skills

Singaporean nationwide eligibility

Job description

Achieve Career Consultant Pte Ltd is seeking a capable client-service professional to manage luxury after-sales inquiries in Singapore. You will handle phone and email interactions, advise on products and services, and ensure seamless CRM-driven follow-ups from start to finish.

The role emphasizes meticulous service, strong communication, and the ability to coordinate across internal and international teams to resolve issues efficiently.