Lux Bell Attendant: Premium Guest Services

Hilton; Singapore; On-site; SGD 35,000 - 52,000; Full time

Job summary

Hilton NoMad Singapore is seeking a Bell Attendant to deliver warm, efficient guest service from arrival to departure. You will help with luggage, escort guests, and share information on hotel facilities to ensure a memorable first and last impression.

Collaborating with Concierge and Front Office, you will respond to guest needs, handle packages, assist during peak times, and uphold luxury hospitality standards in a dynamic, fast-paced environment.

Qualifications

• Previous experience in hospitality, concierge or guest service operations preferred.
• Strong interpersonal and communication skills.
• Positive, energetic and service-oriented personality.
• Ability to work well under pressure in a fast-paced environment.
• Good organizational and multitasking abilities.
• Basic spoken and written English communication skills.
• Physically fit and able to lift and transport luggage safely.
• Flexible to work shifts, weekends and public holidays.
• Familiarity with hotel operations and local attractions is advantageous.
• Ability to work effectively both independently and as part of a team.

Responsibilities

• Welcome guests warmly upon arrival and departure, ensuring a memorable and personalized experience.
• Assist guests with luggage handling, storage and delivery promptly and professionally.
• Escort guests to their rooms and provide information on hotel facilities, room features and services.
• Respond promptly and effectively to guest requests, enquiries and concerns.
• Maintain cleanliness, organization and presentation standards within the lobby, porte cochère and concierge areas.
• Assist guests with transportation arrangements, taxi bookings and directions.
• Handle guest packages, messages, mail and deliveries accurately and efficiently.
• Support the Concierge and Front Office team during peak periods and special events.
• Promote hotel services, facilities and experiences to guests where appropriate.
• Maintain accurate records of luggage storage, deliveries and transportation requests.
• Assist with valet coordination and traffic flow when required.
• Carry out any other duties or responsibilities as assigned by Management.
• Create a warm and welcoming environment for all guests and visitors.
• Anticipate guest needs and proactively offer assistance whenever possible.
• Handle guest complaints and service recovery situations professionally and efficiently.
• Maintain a strong understanding of hotel services, facilities, promotions and local attractions.
• Ensure guests receive prompt assistance with arrivals, departures and special requests.
• Uphold NoMad service standards and luxury hospitality expectations at all times.
• Support VIP arrivals, departures and special guest arrangements.
• Coordinate effectively with Front Office, Housekeeping, Security and Concierge teams to ensure smooth operations.
• Ensure luggage storage areas remain secure, organized and properly maintained.
• Maintain awareness of daily arrivals, departures, events and occupancy levels.
• Participate actively in daily briefings and operational meetings.
• Ensure all guest information and requests are communicated accurately during shift handovers.
• Assist in maintaining inventory levels of hotel collateral, umbrellas and guest-related equipment.

Skills

Hospitality experience

Guest service

Communication skills

Luggage handling

Positive attitude

Job description

Hilton NoMad Singapore is seeking a Bell Attendant to deliver warm, efficient guest service from arrival to departure. You will help with luggage, escort guests, and share information on hotel facilities to ensure a memorable first and last impression.

Collaborating with Concierge and Front Office, you will respond to guest needs, handle packages, assist during peak times, and uphold luxury hospitality standards in a dynamic, fast-paced environment.