[LTA-TRO] ASSISTANT MANAGER / PRINCIPAL / SENIOR / EXECUTIVE, INVESTIGATIONS

Singapore Public Service; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Singapore Public Service seeks an experienced investigator to conduct investigations into violations of traffic-related acts, gather evidence through interviews, fieldwork, and site checks. You will coordinate with stakeholders to ensure a smooth investigations process and prepare charges or notices as required, including subpoenaing witnesses and attending Court hearings.

The role also covers logging complaints, handling enquiries, and supporting process improvements within Investigations and

Qualifications

• Knowledge in any discipline.
• 2-3 years of relevant experience in investigations and enforcement functions for Principal/Senior Executive and at least 5-8 years for Assistant Manager.
• Good communication, written, presentation, interpersonal and analytical skills.
• Strategic thinker and skilled writer.
• Meticulous and organized.
• Ability to work independently and multi-task in a fast-paced environment.
• Good knowledge of Microsoft Outlook, Microsoft Office, including Word, Excel and Power Point.

Responsibilities

• Conduct investigations into violations of the Road Traffic Act, Active Mobility Act, Electric Vehicles Charging Act and their subsidiary legislations, ensuring prompt and fair actions.
• Conduct interviews with persons connected to cases to gather relevant facts and information; perform fieldwork, site visits and system checks to secure evidence.
• Coordinate with internal and external stakeholders to gather evidence and ensure smooth investigations workflow; prepare Court charges, summonses, and Notices of Offence if required.
• Prepare investigation papers, arrange subpoenas for witnesses as required, and testify in Court hearings.
• Record complaints and reports from walk-in members of the public; handle general enquiries and address appeals on investigation matters; respond to feedback and phone calls.
• Participate in project-based assignments to improve work processes within Investigations and support LTA’s wider mission; assist senior officers with data analysis, document drafting, testing, and presentations.

Skills

Communication skills

Written communication

Presentation skills

Interpersonal skills

Analytical skills

Independent & multi-tasking

Strategic thinking

Skilled writer

Organized

Tools

Outlook

MS Office

Word

Excel

PowerPoint

Job description

What the role is

ASSISTANT MANAGER / PRINCIPAL / SENIOR / EXECUTIVE, INVESTIGATIONS

What you will be working on

To conduct investigations into violations of the Road Traffic Act (RTA), Active Mobility Act (AMA), Electric Vehicles Charging Act (EVCA) and their subsidiary legislations, ensuring prompt and fair actions are taken against such offenders.

The role involves conducting interviews with persons connected to cases to gather relevant facts and information, as well as carrying out fieldwork, site visits and system checks to secure evidence. You will coordinate and work with various internal and external stakeholders to gather evidence and ensure smooth flow of investigations process. Upon completion of investigative work and approval by Team Leaders (senior officers), you will prepare the necessary Court charges, summonses, Notices of Traffic Offence or Notices of Offence against offenders. You will also prepare investigation papers, arrange for the subpoenaing of witnesses as required by the prosecutor, and attend Court hearings to testify and present evidence during trials.

In addition, you will be responsible for recording complaints and reports lodged by walk-in members of the public (when required), handling general enquiries and addressing feedback and phone calls relating to appeals on investigation cases or other matters. You will also participate in project-based assignments to improve work processes within Investigations and support LTA’s wider mission. This includes assisting senior officers with project-related requirements gathering, data analysis, document drafting and review, system testing, report preparation and submissions, and presentations.

What we are looking for

• Knowledge in any discipline
• 2-3 years of relevant experience in investigations and enforcement functions for Principal/Senior Executive and at least 5-8 years for Assistant Manager. Some experience in customer service would be beneficial.
• Good communication, written, presentation, interpersonal and analytical skills
• Strategic thinker and skilled writer
• Meticulous and organized
• Ability to work independently and multi-task in a fast-paced environment
• Good knowledge of Microsoft Outlook, Microsoft Office, including Word, Excel and Power Point

As part of the shortlisting process for the role, you may be required to complete a medical declaration and /or undergo further assessment.