We are seeking a Network Engineer to be part of the team to monitor, support and manage enterprise-grade networking and security solutions across on-premises and cloud environments. The role requires working knowledge on monitoring tools, network routing & switching, load balancing, firewalls, and cloud-native security, with additional skills in automation, and SDN considered a plus.
Key responsibilities
- Ensure that the network is performing normally by using network monitoring tools (e.g., SolarWinds, PRTG, Nagios)
- Ensure that all incidents reported are supported in a timely manner
- Travel to remote sites for troubleshooting and support as needed
- Ensure that all alerts and events in the monitoring tools are being attended to
- Perform timely escalation to 3rd vendors for hardware, software and telco related problems
- Support service requests for operational changes related to load balancers, network switching and routing, firewall rules, and update of security policies in security devices
- Perform firmware upgrades for network and security devices
- Check and react to security events on intrusion detection and prevention system, WAF
- Check, troubleshoot and log ticket to Cloud Service Providers for networking components deployed in Azure, AWS
- Analyze network performance issues and recommend optimization options for implementation
About you
- Minimum 3 years of relevant hands‑on experience
- Willing to work on 24x7 operational shifts
- Strong understanding of routing protocols, SDN, VPNs, and network security best practices
- Certification: CCNA or equivalent
- Experience with network monitoring and support of Cisco Routing and Switching, Network load balancers, Checkpoint or PaloAlto Firewalls
- Familiar with ITIL best practices and processes
- Good knowledge of networking (IP addressing, routing, VLANs)
- Familiarity with automation tools (Python, Ansible) and orchestration concepts