[LPS] Cloud Service Delivery Manager

LPS; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

LPS in Singapore is seeking a Cloud Service Delivery Manager to oversee the end-to-end delivery of cloud services, ensuring SLAs, customer satisfaction, and operational efficiency. You will collaborate with Cloud Operations, DevOps, and Cybersecurity to drive high standards in service delivery, performance visibility, and continuous improvement across AWS/Azure environments.

The role requires strong communication and leadership, with 4–5 years in service delivery management and 3+ years in cloud

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience: 4-5 years in service delivery management, with at least 3 years in cloud service delivery or cloud operations.

Responsibilities

• Oversee the delivery of cloud services across AWS or Azure environments, ensuring SLAs and customer expectations.
• Act as primary point of contact for clients, addressing needs and requests promptly.
• Implement and monitor dashboards and tools to ensure real-time health and performance visibility.
• Lead regular service reviews with clients and coordinate with internal teams for service adjustments.
• Oversee cloud resource allocation and capacity planning.
• Ensure cloud services comply with internal policies and external regulations.
• Provide detailed service delivery reports, KPIs, and incident metrics.

Skills

Communication

Leadership

Client relationships

Education

Bachelor's degree in CS/IT or related field

Tools

AWS

Azure

GCP

CloudWatch/Azure Monitor

ITIL

Job description

The Cloud Service Delivery Manager (SDM) is responsible for overseeing the end-to-end delivery and management of cloud services, ensuring SLAs, customer satisfaction, and operational efficiency. This role involves working closely with cross-functional teams, including Cloud Operations, DevOps, and Cybersecurity, to drive high standards in service delivery and continuous improvement.

Key Responsibilities:

• Service Delivery Management -Manage the delivery of cloud services across AWS or Azure environments, ensuring alignment with SLAs and customer expectations. Oversee the daily operations of cloud environments, including incident management, change control, and problem resolution.
• Act as the primary point of contact for clients, addressing their needs, concerns, and requests promptly and professionally.
• Cloud Operations and Monitoring- Implement and monitor dashboards and tools (e.g., CloudWatch, Azure Monitor) to ensure real-time health and performance visibility of cloud environments. Proactively identify issues and work with the engineering team to resolve incidents and perform root cause analysis. Lead continuous improvement initiatives to optimize cloud service performance and cost efficiency.
• Stakeholder and Client Engagement- Conduct regular service reviews with clients, providing insights on operational health, upcoming changes, and performance metrics. Build and maintain strong relationships with client stakeholders, acting as an advisor and advocating for client needs internally. Coordinate with internal teams to ensure service adjustments meet evolving client requirements.
• Resource and Capacity Management- Oversee cloud resource allocation and capacity planning to ensure optimal service delivery and performance.
• Ensure resource adjustments are made in response to forecasted demand and workload trends.
• Governance, Compliance, and Security -Ensure that cloud services comply with internal policies, standards, and external regulatory requirements.
• Collaborate with cybersecurity teams to monitor and maintain security controls, addressing any vulnerabilities proactively. Reporting and Documentation Provide detailed service delivery reports, tracking SLAs, KPIs, and incident metrics. Maintain documentation related to cloud architecture, operational procedures, and incident records.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience: 4-5 years in service delivery management, with at least 3 years in cloud service delivery or cloud operations.

Technical Expertise:

• Strong understanding of AWS, Azure, or GCP environments, including monitoring tools like CloudWatch, Azure Monitor, or equivalent. Familiarity with DevOps practices, incident management, and ITIL processes.
• Experience in cost management, FinOps, or budget tracking within cloud environments.
• Knowledge of automation tools and frameworks to enhance service efficiency.

Soft Skills:

Excellent communication, leadership, and client relationship management skills.