Low code engineer- Jira Service Management (JSM) / ITSM Implementation

EXCELTECH COMPUTERS PTE. LTD.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

EXCELTECH COMPUTERS PTE. LTD. is seeking a Low-Code Engineer to design and implement Jira Service Management for GovTech SHIP-HAT JSM. You will focus on ITSM modernisation, migration, automation, and seamless integration, working on-site in Jurong.

The role requires deep hands-on JSM setup, workflow configurations, and strong collaboration with stakeholders to deliver scalable ITSM solutions and reliable service delivery.

Qualifications

• Strong hands-on experience implementing and configuring Atlassian Jira Service Management.
• Experience with JSM workflows, request types, forms, queues, SLAs, automation and permissions.
• Experience with Jira/JSM migration, preferably from Server or Data Center to a cloud-based environment.
• Experience with workflow automation, business-rule configuration and system integration.
• Experience using REST APIs, webhooks or similar integration methods.
• Experience with Jira and Confluence.
• Strong troubleshooting, documentation and stakeholder communication skills.

Skills

ITSM knowledge

Troubleshooting

Documentation

Stakeholder communication

Workflow automation

System integration

Jira/JSM workflows

Tools

Jira Service Management (JSM)

Confluence

REST APIs

Webhooks

Job description

Low-Code Engineer

Specialisation

Jira Service Management (JSM) / ITSM Implementation

Platform

GovTech SHIP-HAT JSM

Primary Focus

ITSM modernisation, migration, automation and integration

Work location: Jurong

Required Experience and Skills

• Strong hands-on experience implementing and configuring Atlassian Jira Service Management.
• Experience with JSM workflows, request types, forms, queues, SLAs, automation and permissions.
• Good understanding of ITSM processes and practices.
• Experience with Jira/JSM migration, preferably from Server or Data Center to a cloud-based environment.
• Experience with workflow automation, business-rule configuration and system integration.
• Experience using REST APIs, webhooks or similar integration methods.
• Experience with Jira and Confluence.
• Strong troubleshooting, documentation and stakeholder communication skills.

Preferred Experience

• Integration with GitLab or DevOps toolchains.
• JSM Assets / CMDB capabilities.
• ITIL certification or strong practical ITIL knowledge.
• Enterprise or government environment experience.