Low Code Engineer

Cognizant; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Cognizant is seeking a hands-on Jira Service Management specialist in Singapore to design and implement ITSM on JSM, migrating from on-prem to cloud, and modernizing legacy workflows. You will configure portals, SLAs, and automations while integrating Jira, Confluence, and GitLab. Strong communication with stakeholders is essential.

The role emphasizes practical ITIL knowledge, automation, and data migration, with a focus on streamlined, scalable ITSM operating models.

Qualifications

• Hands-on Jira Service Management implementation and configuration.
• Proficient in JSM workflows, forms, queues, SLAs and automation.
• Solid understanding of ITSM processes and practices.
• Experience migrating Jira/JSM from Server/Data Center to cloud.
• Experience with workflow automation and system integration.
• Experience using REST APIs, webhooks or integrations.
• Experience with Jira and Confluence.
• Strong troubleshooting and stakeholder communication skills.

Responsibilities

• Assess the existing JSM environment, workflows, service catalogue, requests, SLAs, automation and integrations.
• Design and configure the target ITSM solution on JSM.
• Implement core ITSM processes: Incident, Service Request, Problem, Change, Knowledge.
• Configure service portals, forms, queues, approvals, SLAs, notifications and automation rules.
• Support migration of configurations and data from on-prem JSM/Data Center.
• Simplify legacy workflows and increase automation where possible.
• Design and implement integrations with Jira, Confluence, GitLab and other systems via APIs or webhooks.
• Support testing, migration validation, cutover, documentation and knowledge transfer.

Skills

Jira Service Management

JSM workflows

ITSM processes

Jira/JSM migration

Workflow automation

REST APIs

Jira & Confluence

Troubleshooting & comms

Education

ITIL Certification

Tools

GitLab

Confluence

Job description

Key Responsibilities

• Assess the existing Jira Service Management (JSM) environment, workflows, service catalogue, request types, SLAs, automation and integrations.
• Design and configure the target ITSM solution on JSM.
• Implement core ITSM processes including Incident, Service Request, Problem, Change and Knowledge Management.
• Configure service portals, forms, workflows, queues, approvals, SLAs, notifications and automation rules.
• Support migration of agreed configurations and data from the existing on-premise JSM/Data Center environment.
• Simplify and modernize legacy workflows rather than replicate existing processes unnecessarily.
• Design and implement integrations with Jira, Confluence, GitLab and other systems using APIs, webhooks or supported integration methods.
• Support testing, migration validation, cutover, documentation and knowledge transfer.

Required Experience and Skills

• Strong hands-on experience implementing and configuring Atlassian Jira Service Management.
• Experience with JSM workflows, request types, forms, queues, SLAs, automation and permissions.
• Good understanding of ITSM processes and practices.
• Experience with Jira/JSM migration, preferably from Server or Data Center to a cloud-based environment.
• Experience with workflow automation, business-rule configuration and system integration.
• Experience using REST APIs, webhooks or similar integration methods.
• Experience with Jira and Confluence.
• Strong troubleshooting, documentation and stakeholder communication skills.

Preferred Experience

• Integration with GitLab or DevOps toolchains.
• JSM Assets / CMDB capabilities.
• ITIL certification or strong practical ITIL knowledge.
• AI-enabled ITSM or AIOps, such as ticket classification, incident summarization, knowledge recommendations or intelligent routing.

Desired Profile

The ideal candidate is a hands-on Jira Service Management (JSM) implementer who combines ITSM process knowledge, low-code workflow configuration, automation and system integration. The candidate should be comfortable challenging legacy processes and helping establish a simpler, more automated and integrated ITSM operating model

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Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.