Loss Prevention (Security) - Administrative Assistant

THE RITZ-CARLTON, MILLENIA SINGAPORE; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

The Ritz-Carlton, Millenia Singapore is seeking a guest services administrator to support front desk operations and internal records. You will perform data entry, document preparation, mail handling, and filing, while ensuring professional guest interactions and efficient information retrieval.

Responsibilities include responding to guest inquiries, managing communications, and using standard office software and POS systems. A commitment to exceptional service is essential.

Qualifications

• Proficient in data entry and document handling.
• Ability to answer guest inquiries with courtesy and clarity.
• Experience using word processing, spreadsheets, databases, and presentation tools.

Responsibilities

• Enter and locate work-related information using computers and POS systems.
• Prepare letters, memos, and other documents using MS Office tools.
• Handle incoming and outgoing mail, including date stamping and distribution.
• Create and maintain filing and organization systems for records and reports.
• Welcome guests and address service needs with professionalism and empathy.
• Answer phones with appropriate etiquette and maintain clear communications.

Skills

Data entry

Guest inquiries handling

Word processing

Spreadsheet

Database

Presentation software

POS systems

Tools

Point of Sale (POS) systems

Job description

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.