Logistics Performance & Operations performance Lead (SPX Express)

Shopee; Singapore; On-site; SGD 140,000 - 200,000; Full time

Job summary

Shopee Singapore is seeking an experienced FM leader to drive long-term operational strategies, set realistic goals with management, and lead end-to-end improvement projects. You will oversee Pickup Fleet and Hub Operations performance, develop cross-hub coordination, and partner with the OpX team on continuous improvement initiatives.

As the escalation point, you will ensure resolution and compliance while managing teams toward shared goals.

Qualifications

• Experience leading facilities management and operations improvement initiatives.
• Strong cross-functional collaboration and stakeholder management.
• Proven ability to escalate and resolve complex operational issues.

Responsibilities

• Drive long-term operational strategies and set goals with management.
• Lead end-to-end FM improvement projects with timely delivery, budget control and quality standards.
• Oversee Pickup Fleet and Hub Operations performance for efficiency, SLAs and stakeholder satisfaction.
• Develop cross-hub synergy strategies to enhance coordination and responsiveness.
• Partner with the OpX team to implement continuous improvement initiatives that boost productivity and reduce inefficiencies.
• Act as the key escalation point for project and operational issues with effective resolution and compliance.
• People management to deliver results towards shared goals.

Skills

FM Leadership

Operations Management

Cross-functional Collaboration

Stakeholder Management

Continuous Improvement

Job description

• Drive long-term operational strategies and set realistic goals in collaboration with management to support business objectivesLead end-to-end FM improvement projects, ensuring timely delivery, budget control, and alignment with quality standardsOversee Pickup Fleet and Hub Operations performance, ensuring efficiency, service level, and stakeholder satisfactionDevelop cross-hub synergy strategies to enhance operational coordination and responsiveness to business needsPartner with the OpX team to implement continuous improvement initiatives that boost productivity and reduce inefficienciesAct as the key escalation point for project and operational issues, ensuring effective resolution and compliancePeople management to deliver effective results towards the same goals