LOGISTICS OPERATION EXECUTIVES

NKY FREIGHT FORWARDING PTE. LTD.; Singapore; On-site; SGD 28,000 - 45,000; Full time

Job summary

NKY Freight Forwarding Pte. Ltd. in Singapore is seeking a Freight Forwarding Specialist to manage air and sea import/export operations, bookings, cargo coordination and timely status updates.

You will handle documents like HAWB/HBL, MAWB/MBL, ensure compliance with SOPs, assist with customs, costing, and provide proactive customer service while working in a fast-paced environment.

Qualifications

• Diploma in Logistics or related field.
• 2–3 years freight forwarding experience.
• Experience handling air/sea freight imports/exports.
• Knowledge of shipping documents and Incoterms.
• Familiarity with Singapore Customs/TradeNet is advantageous.

Responsibilities

• Handle daily air and sea freight import/export shipments in line with SOPs.
• Prepare and check HAWB/HBL, MAWB/MBL and related documents.
• Coordinate bookings with airlines, shipping lines and agents.
• Monitor shipment status and respond to exceptions promptly.
• Assist with costing, invoicing and file closing after shipment.
• Coordinate DG, permits and customs clearance when required.

Skills

Communication skills

Multitasking

Customer service

MS Office

Education

Diploma / Higher NITEC / NITEC in Logistics, Supply Chain, Business or related discipline

Tools

Freight forwarding software

Operating systems

Job description

Key Responsibilities

1. Air & Sea Freight Operations

• Handle daily air and sea freight import/export shipments.
• Arrange bookings with airlines, shipping lines, co-loaders and overseas agents.
• Coordinate cargo collection, warehouse receiving, container trucking and final delivery.
• Monitor booking confirmation, cargo readiness, vessel/flight schedules, cut-off times and shipment status.
• Prepare and check shipping instructions and operational documents.
• Follow up closely on transhipment and connecting shipments.
• Ensure shipments are executed according to customers' SOPs and agreed service requirements.

2. Documentation

• Prepare and verify HAWB/HBL, MAWB/MBL, shipping instructions, manifests, delivery orders and other shipping documents.
• Check Commercial Invoice, Packing List and other supporting documents for operational requirements.
• Ensure documentation is completed accurately and within airline/shipping-line cut-off times.
• Coordinate document amendments when required.
• Maintain proper shipment records and filing.

3. Customs & Permit Coordination

• Coordinate import, export and transhipment permit declarations.
• Provide complete and accurate information to the declaring team/agent.
• Check permit status before cargo collection, delivery or export where applicable.
• Ensure supporting documents are available for customs clearance.
• Escalate permit or regulatory issues promptly.

4. Shipment Monitoring & Customer Service

• Provide customers with timely shipment status updates.
• Proactively monitor shipments instead of waiting for customers to request updates.
• Follow up on vessel delays, flight delays, rollovers, offloads, transhipment connections and other exceptions.
• Inform customers immediately of any potential delay and provide alternative solutions where possible.
• Handle customer enquiries and operational issues professionally.
• Follow through on problems until they are fully resolved.

5. Costing & Job Closing

• Ensure costing and selling rates are correctly entered into the operating system.
• Verify vendor charges and identify unexpected costs.
• Record additional charges such as waiting time, detention, demurrage, storage and additional trips.
• Ensure all chargeable items are billed to customers where applicable.
• Complete job costing and close files promptly after shipment completion.
• Submit supporting documents to Finance for billing and vendor payment.

6. DG & Special Cargo

• Coordinate Dangerous Goods shipments where required.
• Check DG declarations, SDS and supporting documents before shipment acceptance.
• Ensure airline/shipping-line acceptance requirements are fulfilled.
• Coordinate reefer, oversized, overweight or other special cargo where applicable.
• Escalate regulatory or safety concerns before proceeding with the shipment.

Working Requirements

• Able to work in a fast-paced freight forwarding environment.
• Able to manage multiple shipments and deadlines simultaneously.
• Willing to provide operational support outside normal working hours for urgent shipments when necessary.
• Able to respond promptly to shipment exceptions and customer requirements.

Requirements

• Diploma / Higher NITEC / NITEC in Logistics, Supply Chain, Business or related discipline.
• Preferably 2–3 years of freight forwarding experience.
• Experience handling air and/or sea freight import/export operations is preferred.
• Knowledge of shipping documentation, Incoterms and freight forwarding procedures.
• Familiarity with Singapore Customs/TradeNet procedures will be advantageous.
• DG knowledge or relevant DG certification will be an advantage.
• Proficient in Microsoft Office and freight forwarding/operating systems.
• Good written and verbal communication skills.