Loans Telesales Officer (12 months)

PERSOL; Singapore; On-site; SGD 30,000 - 47,000; Full time

Job summary

Persol in Singapore is seeking a Loan Telesales Officer on a 12-month contract, based at Newton, with working hours 09:00–18:00.

You will promote unsecured facilities to existing customers via telemarketing, aiming to meet sales targets and deliver quality service.

The role requires adherence to compliance and safeguarding customer information.

Qualifications

• Meet productivity targets set by the business including call productivity targets.
• Meet sales targets for required accounts/volume by the Distribution channel.
• Maintain good understanding of customers and business needs by following up on requests and feedback.

Responsibilities

• Customer Service Management: Ensure standard of service delivery, provide clear and concise information to customers.
• Control and Compliance Management: Adhere to engagement rules before, during and after sales, meet regulatory requirements, protect customer information.

Skills

Telemarketing

Sales targets

Customer service

Job description

Loan Telesales Officer

12 Months contract

Basic $2,650 + uncapped Incentive

Working Location: Newton

Working Hours: 09:00 hrs – 18:00 hrs (inclusive of 1-hour lunch break)

Job Description:

To Promote Unsecured Facilities to our existing customer base via Telemarketing Services.

Key Accountabilities

• To meet all set productivity targets required by the business including call productivity targets
• To meet all set sales targets of required accounts / volume by the Distribution channel
• To maintain a good understanding of both customers and business needs by following up on customer request, feedback and establishing good working relationship with team members
• To ensure prompt follow up with customers when required by call of duty

Responsibilities

1. Customer Service Management

• Ensure standard of service delivery is met, ensure all information provided to customer are clear and concise.
• Ensure customer knows exact product features / benefits before he applies for the product.

2. Control and Compliance Management

• Ensure adherence of all established rules of engagement before, during and after sales duties.
• Achieve all internal and external regulatory requirements necessary to obtain an acceptable rating as defined by the Bank.
• No customer information is allowed to be shared / revealed to any third party at all times.