Level 2 Production Support Engineer-Financial Domain

AVENSYS CONSULTING PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Avensys Consulting Pte. Ltd. in Singapore seeks an experienced Level 2 Production Support Engineer with a strong focus on financial services to support critical applications.

The role requires deep technical skills, hands-on incident analysis, and collaboration with Level 3 teams, with on-call rotations and a commitment to ITIL processes. You will develop automation scripts in Python, write SQL queries, and use Splunk/AppDynamics for proactive monitoring while improving knowledge bases and

Qualifications

• Minimum of 8 years of hands-on production support experience in the financial domain.
• Strong SQL skills for troubleshooting and data analysis.
• Experience with monitoring tools such as Splunk, AppDynamics or similar.
• Proficiency in Python scripting for automation.
• Familiarity with ITIL processes: Incident, Problem, Change.

Responsibilities

• Provide Level 2 production support for financial domain apps, resolving incidents within SLAs.
• Perform root cause analysis and coordinate with Level 3 for fixes.
• Monitor application health using Splunk, AppDynamics, and other tools.
• Develop automation scripts in Python to streamline operations.
• Write and optimize SQL queries for data-related issues.
• Collaborate with business and operations to minimize end-user impact.
• Contribute to runbooks and knowledge base.
• Participate in on-call rotations.

Skills

SQL

Python scripting

Incident analysis

Troubleshooting

Communication

On-call

Problem-solving

Azure fundamentals

AKS

Monitoring & logging

Tools

Splunk

AppDynamics

Tableau

Power BI

Business Objects

SQL Server

Azure Kubernetes Service (AKS)

Job description

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation, and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

JOB TYPE

12 Months Contract

ROLES AND RESPONSIBILITIES

We are looking for an experienced Level 2 Production Support Engineer with a strong background in financial services to support and enhance our business-critical applications. The ideal candidate combines deep technical skills with strong analytical and problem-solving abilities, and is comfortable working in a fast-paced, highly regulated environment.

KEY RESPONSIBILITIES

• Provide Level 2 support for production applications in the financial domain, including incident analysis, troubleshooting, and resolution within agreed SLAs.
• Perform detailed root cause analysis and collaborate with Level 3 / development teams for complex issues and long-term fixes.
• Monitor application health and performance using tools such as Splunk, AppDynamics, and other enterprise monitoring solutions, proactively identifying, and addressing issues.
• Develop and maintain automation scripts (preferably in Python) to streamline support activities, monitoring, and incident resolution.
• Write and optimize SQL queries to investigate data-related issues and support application troubleshooting.
• Work closely with business and operations teams to understand issues, communicate status, and minimize impact on end users.
• Contribute to knowledge base articles, runbooks, and standard operating procedures to improve support efficiency and consistency.
• Participate in on-call rotations and support coverage for critical production systems as required.
• Continuously learn and adopt new technologies, tools, and best practices to improve the stability and reliability of supported applications.
• Collaborate with reporting and analytics teams where needed, leveraging tools such as Tableau, Power BI, or Business Objects for issue analysis and reporting.

REQUIREMENTS

• Minimum of 8 years of hands-on production support experience in the financial domain.
• Strong understanding of Azure fundamentals with practical experience in Azure Kubernetes Service (AKS).
• Proficiency in SQL for troubleshooting and data analysis.
• Experience with automation and scripting, preferably using Python.
• Proven experience in Level 2 support; exposure to Level 3/ development support is highly desirable.
• Experience with monitoring and logging tools such as Splunk, AppDynamics, and similar platforms, Strong analytical and problem-solving skills with the ability to quickly diagnose and resolve complex issues.
• Excellent communication skills and the ability to work effectively with technical and non-technical stakeholders.
• Demonstrated willingness and ability to learn and explore new technologies and tools
• Nice-to Have Experience with reporting and BI tools such as Tableau, Power BI, or Business Objects.
• Prior experience in performance tuning and capacity planning for production systems.
• Familiarity with ITIL processes (Incident, Problem, Change Management).

WHAT'S ON OFFER

You will be remunerated with an excellent salary and be entitled to attractive company benefits. Additionally, you will have the opportunity to work in a fun and collaborative environment with excellent career growth prospects.

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