Lead Workflow & AI Talkbot QA Engineer

PERSOL

Singapore

On-site

SGD 60,000 - 90,000

Full time

5 days ago

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Job summary

PERSOL is seeking a QA lead to drive testing across Enterprise Workflow Management and AI Talkbot projects in Singapore. You will define comprehensive test strategies, design scenarios, and validate complex workflow rules and integrations.

The role requires coordinating with Business, Product Owners, Development, and Infrastructure to ensure successful releases. Responsibilities include leading SIT/UAT/E2E testing, managing defects, and ensuring governance and compliance across AI testing

Qualifications

Minimum proven experience in software testing and QA.
Hands-on SIT, UAT and E2E testing with defect governance.
Experience with test management tools (Jira/ALM/Zephyr).
Strong communication and stakeholder coordination skills.
Knowledge of APIs, middleware, and integration testing.

Responsibilities

Lead SIT, UAT, regression and end-to-end testing for EWF apps and AI Talkbot testing.
Define test strategies, test cases, and validation scenarios from requirements.
Validate workflows, approvals, SLAs, and business rules across systems.
Perform integration testing across upstream/downstream banking apps.
Drive defect triage, RCA, and production readiness activities.
Collaborate with Business, PO, Dev, and Infra for releases.