Lead Waiter Supervisor — Training, Service Excellence

TIAN TIAN MANPOWER (PTE.) LTD.; Singapore; On-site; SGD 40,000 - 58,000; Full time

Job summary

TIAN TIAN MANPOWER (PTE.) LTD. is seeking an experienced Waiter Supervisor to lead a team in our restaurant in Singapore.

The role focuses on supervising waitstaff, delivering high-quality customer service, and ensuring smooth coordination between front-of-house and kitchen operations. The ideal candidate will train staff, manage schedules, monitor inventory, maintain hygiene standards, and drive upselling efforts while upholding safety compliance.

Qualifications

• Experience supervising waitstaff
• Strong customer service focus
• Ability to train and mentor staff

Responsibilities

• Supervise, train, and mentor waitstaff
• Assign duties and responsibilities for each shift
• Monitor performance and provide feedback
• Address disciplinary or performance issues
• Create and manage work schedules
• Monitor inventory of dining supplies
• Ensure food and beverage presentation meets standards
• Enforce health and safety regulations
• Coordinate with kitchen for orders and requests
• Promote upselling and promotions
• Handle weekend and public holiday shifts
• Complete payroll and timekeeping tasks

Skills

Staff supervision

Customer service

Communication

Team leadership

Problem solving

Job description

TIAN TIAN MANPOWER (PTE.) LTD. is seeking an experienced Waiter Supervisor to lead a team in our restaurant in Singapore.

The role focuses on supervising waitstaff, delivering high-quality customer service, and ensuring smooth coordination between front-of-house and kitchen operations. The ideal candidate will train staff, manage schedules, monitor inventory, maintain hygiene standards, and drive upselling efforts while upholding safety compliance.