Lead Product Analyst - Send

WISE ASIA-PACIFIC PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Wise Asia-Pacific PTE. LTD. is seeking an experienced Product Analyst (IC3) to understand high-value customer transfer needs and translate insights into product improvements.

You will collaborate with Product Managers, Engineers, Operations, and Servicing to optimize journeys for complex transfers and drive data-driven product decisions. You will own KPIs, drive growth for high-value segments, and advocate for customers, contributing to Wise's mission of enabling money movement across borders

Qualifications

• Advanced SQL proficiency for complex datasets and data validation.
• Strong product analytics experience with front-end event tracking (Mixpanel, Amplitude, GA).
• Experience with data pipelines; dbt is a strong plus.
• Data storytelling and visualization with BI tools (Looker, Tableau, Superset).
• Stakeholder management across Product, Engineering, Operations, and Servicing.
• Pragmatic problem solving with an 80/20 mindset to deliver high-value results.
• Ownership mindset and adaptability in a fast-paced environment.

Responsibilities

• Optimize the user journey by analyzing end-to-end transfer funnels and translating insights into product improvements.
• Drive growth for high-value segments by enhancing acquisition, onboarding, and retention for large transfers.
• Own performance metrics and define KPIs to measure impact of product changes.
• Collaborate cross-functionally with Product, Engineering, Operations, and Servicing teams to execute high-impact initiatives.
• Advocate for customers and push for faster, more effective service improvements.

Skills

SQL

Product Analytics

Data Pipelines

BI Visualization

Stakeholder Mgmt

Problem Solving

Ownership

Tools

dbt

Job description

ABOUT WISE

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission.

THE ROLE

Your mission will be to understand what customers who send large volumes of money need from our product. You will be particularly zooming into those with complex transfer requirements, and help your team focus on solving their most critical challenges.

The focus of this team is to improve the overall convenience and address the unique pain-points of customers with specific transfer needs. These segments of customers often rely on us more frequently, hence requiring a tailored approach for smooth transfer experience. Your role will be to assist the team in developing products and services that cater to these specific requirements, while maintaining our commitment to all customers.

This is an IC3 role. For more information on our Analytics Career Map and levelling structure, click here.

WHAT YOU’LL BE DOING

• Optimize the User Journey: Analyze the end-to-end user transfer funnel to identify friction points, drop-off stages, and conversion bottlenecks, translating rigorous data insights into actionable product improvements.

• Drive Growth for High-Value Segments: Extract deep insights to enhance the acquisition, onboarding, and retention of customers executing large and complex transfers.

• Own Performance Metrics: Define clear KPIs to measure the long-term impact of product changes, establishing continuous feedback loops to help the team iterate and optimize.

• Collaborate Cross-Functionally: Partner closely with Product Managers, Engineers, Operations/Servicing teams, and fellow Analysts across the organization to execute high-impact initiatives.

• Advocate for the Customer: Build a strong conviction for high-impact opportunities; challenge the status quo to find faster, more effective ways to elevate the service level and scale this customer cohort.

• Foster a Collaborative Culture: Inspire an inclusive, open team environment that champions knowledge sharing, diverse perspectives, and continuous learning.

• Champion the Mission: Contribute strategically to broader product goals, directly aligning your team's output with our ultimate mission: Money without borders..

WHAT YOU’LL BRING

• Advanced SQL Proficiency: Deep comfort handling complex datasets, writing optimized queries, and implementing rigorous data validation to ensure output accuracy.
• Product Analytics Expertise: A strong understanding of front-end event tracking and user behavior data using tools like Mixpanel, Amplitude, Google Analytics, or similar.
• Data Engineering Exposure: Comfort building and maintaining data pipelines; direct experience with dbt is a strong plus.
• Data Storytelling & Visualization: Proficiency with BI tools (e.g., Looker, Tableau, Superset) paired with the ability to translate complex data into clean, precise, and persuasive narratives that influence strategic team decisions.
• Stakeholder Management & Influence: Proven ability to collaborate with and influence cross-functional partners across Product, Engineering, Operations, and Servicing. You know how to balance competing priorities and when to push back to maximize impact.
• Pragmatic Problem Solving: A track record of breaking down complex problems into clear, structured components, applying the 80/20 rule to deliver high-value results swiftly.
• Ownership & Adaptability: A self-starter mindset with the ability to thrive independently in a fast-paced environment. You proactively drive impactful discussions and are eager to roll up your sleeves as team needs evolve.

Please note that as a product analyst, you will be solving problems for our customers. Hence, no prior fintech knowledge or work experience in fintech is required for this role. Just enough curiosity to learn and strong customer empathy!

NICE TO HAVE BUT NOT ESSENTIAL

• It’s a plus, if you have knowledge of a scripting language (like Python or R) to automate routine tasks.

• Prior knowledge of utilities like Airflow/Github/DBT