Lead Manager / Manager, TAC Digitalisation & Capability Development

Singapore Business Federation; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Singapore Business Federation is seeking a Lead Manager/Manager for the TAC Digitalisation & Capability Development. The role leads the digitalisation portfolio and capability-building across TAC sector projects, designing programmes, coordinating stakeholders and shaping transformation roadmaps with emphasis on measurable outcomes.

The incumbent will drive governance, partner management and reporting, translating priorities into scalable digital interventions and ensuring adoption of AI, data,

Qualifications

• Degree in Business, Information Systems, Digital Transformation, Engineering, Public Policy, Economics or related field.
• 4–8 years of relevant working experience.
• Excellent written, verbal and presentation skills.

Responsibilities

• Lead the integrated workplan and delivery roadmap across sector digital projects.
• Translate priorities into targeted intervention pathways and capability uplift.
• Collaborate with technology partners and SBF to maintain a catalogue covering AI, workflow automation, data, cybersecurity and end-to-end implementation support.
• Coordinate advisory pipeline, ensuring actionable roadmaps and adoption plans.
• Diagnose pain points, assess readiness, align stakeholders and support implementation.
• Design awareness, onboarding and change-enablement plans across the portfolio.
• Act as principal programme counterpart to SBF stakeholders, technology partners and vendors.
• Own TAC demand generation, prioritisation and outcome reporting for OpsTech-TAC and related initiatives.
• Develop dashboards and reporting mechanisms tracking adoption and outcomes.

Skills

Communication

Analytical thinking

Data accuracy

Project management

Cybersecurity fundamentals

Education

Bachelor's degree in Business / Information Systems / Digital Transformation / Engineering / Public Policy / Economics

Tools

AI-enabled processes

Enterprise applications

Job description

Lead Manager / Manager, TAC Digitalisation & Capability Development

This position plays a key role in managing the TAC Sector Transformation Office’s (TSTO) digitalisation and capability-development portfolio, with the aim of strengthening TAC operating capability and deliver measurable sector-wide uplift. The incumbent will utilise tools to identify capability gaps, prioritise interventions and shape transformation pathways across sector-specific projects.

The incumbent also leads digitalisation as an enabler for TACs under an integrated operating model, translating priorities and gaps into scalable digitalisation and capability-development interventions. The incumbent is accountable for programme design, TAC outreach and adoption, grant stewardship, partner management, and other implementation outcomes.

Job Responsibilities:

1. Digitalisation Portfolio Strategy & Programme Design

• Lead TSTO’s integrated workplan and delivery roadmap across sector-specific digital projects, ensuring that portfolio priorities, emerging technologies and evolving TAC needs are addressed.
• Translate priorities, stakeholder feedback and programme evidence into targeted intervention pathways and capability uplift.
• Drive the review and enhancement of Digi-TAC 2.0, translating inputs into solution-catalogue improvements.
• Work with the appointed technology partner and SBF stakeholders to maintain a relevant catalogue covering AI, workflow automation, data, cybersecurity and end-to-end implementation support.

3. Digitalisation Advisory & TAC Account Management

• Coordinate the advisory pipeline, ensuring that engagements produce actionable roadmaps, solutions, implementation pathways and capability transfer.
• Engage TAC leaders and secretariat teams to diagnose operational pain points, assess readiness, align stakeholders and support implementation follow-through.
• Leverage and refine TAC Capability Booster packages and other initiatives to help TACs integrate digitalisation with workforce development.

4. Adoption, Change Enablement & Capability Building

• Design and execute awareness, onboarding, training and change-enablement plans across the digitalisation portfolio.
• Curate workshops, Communities of Practice, case studies, playbooks and peer-learning opportunities that convert experience into reusable sector knowledge.

5. Integrated Delivery with SBF staekholders & Ecosystem Partners

• Act as TSTO’s principal programme counterpart to SBF stakeholders, technology partners, vendors and relevant agencies for joint planning and execution.
• Convene delivery reviews, maintain clear records, and apply controls, escalation routes and decision logs.

6. OpsTech-TAC, Cybersecurity Lighthouse & Sector Projects

• Own TAC demand generation, cohort prioritisation, awareness, adoption and outcome reporting for OpsTech-TAC and Cybersecurity Lighthouse initiatives.
• Support the 'build-pilot-share-scale' lighthouse model by capturing user feedback, implementation lessons and reusable practices to scale up TAC sector transformation efforts.

7. Performance, Governance & Funder Reporting

• Develop and maintain portfolio dashboards and reporting mechanisms that track Digi-TAC 2.0 adoption, AI implementation, capability-development outcomes, and other agreed TAC priorities.
• Prepare updates, papers and recommendations for TSTO leadership, SBF management and other stakeholders.

8. Procurement, Partner & Resource Management

• Develop scopes of work and performance expectations for consultants, partners and vendors.
• Manage delivery dependencies, contracts and service performance.
• Undertake related assignments supporting TAC sector transformation as required.

Job Requirements:

Core Competencies

• Degree in Business, Information Systems, Digital Transformation, Engineering, Public Policy, Economics or a related discipline with 4 to 8 years of relevant working experience.
• Excellent written, verbal and presentation skills.
• Able to analyse qualitative and quantitative evidence and translate findings into programme improvements.
• Strong attention to accuracy, data integrity and outcome-based reporting.
• Professional certifications such as PMP, PRINCE2, Agile/Scrum, Prosci/ACMP, business analysis, product management, or cybersecurity fundamentals are advantageous.

Other Competencies

• Experienced in digital transformation, programme management, capability development, industry transformation or related fields.
• Working knowledge of AI-enabled process transformation, enterprise applications, cybersecurity and systems integration.
• Able to diagnose organisational needs, frame business problems, develop transformation roadmaps and translate user requirements into implementable programme or solution pathways.
• Able to lead multi-workstream programmes from design through implementation.
• Able to establish clear governance, accountability and programme records.
• Able to connect TAC operational needs, sector capability gaps and technology opportunities to practical programme choices and measurable outcomes.
• Strong interpersonal, facilitation and influencing skills, with the ability to align TAC leaders, government stakeholders, technology teams, consultants and vendors.
• Experienced in facilitating workshops, consultations, Communities of Practice or related capability-building engagements.