Lead Golf Operations & Member Experience Manager

Singapore Island Country Club; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Singapore Island Country Club in Singapore is looking for a leader to manage the Golf Operations at Island and Bukit locations, overseeing golf operations, golf management system, buggy management, procurement and tender exercises as needed.

You will engage with members, promptly respond to inquiries via email, phone, and messaging, resolve safety issues, review SOPs, coordinate events and tournaments, and help plan annual budgets.

Responsibilities

• Manage the Golf Operations at Island and Bukit location – all golf operations, golf management system, buggy management, procurement and tender exercise as and when tasked.
• Engage and resolve members’ complaints on all golf-related matters including replying to members via email, phone, WhatsApp etc. Check, confirm and mediate dangerous play and compile the report for escalation when it is required.
• Review all Standard Operating Procedures on all operational procedures from time to time and execute revised SOP so as to bring better golfing experience to the members.
• To work in collaboration within golf department to ensure seamless execution with all Clubs’ events, and all corporate days/private tournaments are well managed and coordinated.
• Assist in the preparation, monitoring and forecasting of annual budget and expenses for the golf operations.
• Conduct regular meetings and trainings to build a competent team and a complaint free operation.
• Ensure all information like club rules and byelaws, latest measures or policies, news etc. are communicated to the team so that they are duly informed and can carry out their work on the grounds well informed.
• Communicate performance targets to the staff to ensure that their goals and objectives are aligned to the corporate objectives.
• Identify and develop a comprehensive staff training and development plan to enable staff (Starters and Marshals) to perform their roles effectively.
• Conduct staff appraisal and performance review for the staff
• Keep records of annual golf activities, lapses, slow play and dangerous play.
• Coordinate and ensure the Golf Ability Tests and Golf Course Capability Test are conducted in accordance with the standards.
• Familiar and well versed with the Club’s Rules and Bye-Laws.
• Attend Greens Committee meetings, and Handicap Committee meetings, Junior Golf Committee meetings and any other Committee or Club meetings as directed by the Management.
• Any other duties that may be assigned from time to time.

Job description

Singapore Island Country Club in Singapore is looking for a leader to manage the Golf Operations at Island and Bukit locations, overseeing golf operations, golf management system, buggy management, procurement and tender exercises as needed.

You will engage with members, promptly respond to inquiries via email, phone, and messaging, resolve safety issues, review SOPs, coordinate events and tournaments, and help plan annual budgets.