Head of Golf Operations & Member Experience

singapore island country club, the; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Singapore Island Country Club is seeking an experienced leader to oversee daily Golfing Department operations at Island and Bukit locations. You will plan manpower, train staff, manage budgets, and direct coordination to ensure a smooth, positive golfing experience for members.

You will engage with members, resolve golf-related issues, and ensure SOPs are current. The role requires collaboration across the golf team to manage events, tournaments, and corporate days while maintaining strong

Qualifications

• Experience managing golf operations across multiple locations.
• Strong budgeting and staff training capabilities.
• Knowledge of golf operations procedures and standards.

Responsibilities

• Manage the Golf Operations at Island and Bukit locations – golf operations, management system, buggy management, procurement and tender exercises as needed.
• Engage and resolve members’ complaints on golf-related matters via email, phone, WhatsApp etc.
• Review and update SOPs to improve golfing experience for members.
• Collaborate with golf department to ensure events, corporate days, and tournaments are well managed and coordinated.
• Assist in budgeting, forecasting, and monitoring of annual golf operations expenses.
• Conduct regular staff meetings and training to maintain competent, complaint-free operation.
• Communicate club rules, byelaws, and latest measures to the team.
• Set performance targets and align staff goals with corporate objectives.
• Develop staff training plans to enable starters and marshals to perform effectively.
• Conduct staff appraisals and performance reviews.

Skills

People management

Budgeting

Training & development

Operational leadership

Job description

Singapore Island Country Club is seeking an experienced leader to oversee daily Golfing Department operations at Island and Bukit locations. You will plan manpower, train staff, manage budgets, and direct coordination to ensure a smooth, positive golfing experience for members.

You will engage with members, resolve golf-related issues, and ensure SOPs are current. The role requires collaboration across the golf team to manage events, tournaments, and corporate days while maintaining strong