Lead Fulfilment & Growth Marketing Lead

skills & workforce development agency (swda); Singapore; Vor Ort; SGD 48.000 - 60.000; Vollzeit

Zusammenfassung

Skills & Workforce Development Agency (SWDA) is seeking a hands-on, operations‑driven professional to support an in‑house lead fulfilment function for career matching and guidance services. You will engage prospective clients promptly and guide them to appointments while driving continuous improvements in fulfilment operations, reporting and service quality.

Working with internal stakeholders and external partners, you will develop scalable processes, monitor performance and leverage digital

Qualifikationen

• Minimum 3 years of relevant experience in lead fulfilment, customer operations, digital marketing, or a similar operational role.
• Hands-on experience managing lead fulfilment processes, including lead engagement, follow‑up, appointment booking and reporting.
• Proven ability to coordinate digital marketing campaigns and working with agencies on campaign execution.
• Familiarity with using data and operational insights to monitor performance and identify opportunities for process improvement.

Aufgaben

• Manage the end‑to‑end fulfilment of leads, ensuring timely follow‑up, engagement and appointment booking.
• Serve as the escalation point for individuals who encounter issues with the self‑booking system, providing guidance or booking the appointment on their behalf, where necessary.
• Monitor fulfilment activities to ensure service standards and turnaround times are met, resolving operational issues promptly.
• Work with internal stakeholders to review and refine fulfilment processes and SOPs to improve operational efficiency.
• Coordinate with internal and external stakeholders to ensure fulfilment activities are delivered in accordance with established processes and service standards.
• Oversee the reconciliation of lead and fulfilment data to ensure records are accurately updated.
• Consolidate fulfilment and campaign data into central reporting dashboards for management reporting.
• Monitor data quality, identify discrepancies, and work across systems and with relevant stakeholders to resolve issues.
• Prepare regular reports on lead fulfilment, campaign performance and operational outcomes.
• Plan and run digital marketing campaigns to drive lead generation for SWDA's programmes and career services.
• Working closely with appointed agency on campaign execution, creative development and media planning.
• Monitor campaign performance, recommend improvements to optimise lead generation and conversion.
• Support the development of marketing materials and outreach activities where required.

Kenntnisse

Lead fulfilment

Customer operations

Digital marketing

Stakeholder management

Organisational skills

Data analysis

Tools

Microsoft Excel

CRM systems

Campaign management tools

Jobbeschreibung

Skills & Workforce Development Agency (SWDA) is seeking a hands-on, operations‑driven professional to support an in‑house lead fulfilment function for career matching and guidance services. You will engage prospective clients promptly and guide them to appointments while driving continuous improvements in fulfilment operations, reporting and service quality.

Working with internal stakeholders and external partners, you will develop scalable processes, monitor performance and leverage digital