Lead Centre Manager (Active Ageing Centre)

Home Nursing Foundation; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

Home Nursing Foundation is seeking a Lead Centre Manager to oversee a cluster of Active Ageing Centres (AACs) in Singapore, including the AAC @ Serangoon. You will lead a team of AAC Supervisors, drive programme delivery, and ensure safe, engaging services for seniors.

You will partner with healthcare and community stakeholders, review SOPs, manage budgets and be responsible for reporting and compliance. A strong leader with senior engagement experience is essential for success.

Qualifications

• Minimum 5 years of relevant work experience with proven leadership, operations, and stakeholder engagement.
• Prior cafe/restaurant management experience is advantageous as the AAC under the Manager will have a community cafe.
• Approachable and enjoys engaging with seniors.

Responsibilities

• Oversee operations of a cluster of Active Ageing Centres (AACs) and manage the AAC @ Serangoon, including daily administration and programme delivery.
• Lead and support AAC Supervisors to foster wellbeing and a positive team culture.
• Coordinate staff recruitment and training with the Head of Centre-Based Services.
• Ensure consistent service standards across Centres through collaboration with AAC supervisors.
• Develop and review SOPs, contingency and emergency plans in line with policies.
• Monitor incidents, audits, inquiries and feedback with documentation for management and authorities.
• Oversee facility maintenance, procurement, vendor management and cost control.
• Plan manpower deployment across centres for optimal resource coverage.

Skills

Team leadership

Operations management

Stakeholder engagement

Cafe management

Education

Diploma or Degree in Social Work, Gerontology, Nursing or Healthcare related

Job description

Administration & Facilities

• Oversee the overall operations and performance of a cluster of Active Ageing Centres (AACs) and directly manage the AAC @ Serangoon - including its day-to-day administration, programmes, and community caf - to ensure smooth, safe, and engaging service delivery for seniors.

• Lead and support a team of AAC Supervisors to foster well-being and a supportive team culture.

• Assist HOD in staff recruitment and training of the team.

• Work collaboratively with AAC supervisors to align practices and maintain consistent service standards across Centres.

• Ensure operational compliance through the development and review of standard operating procedures, contingency and emergency plans, in line with prevailing policies.

• Manage incidents, audits, public enquiries and feedback, and related documentations.

• Monitor centre statistics (attendance, submission of reports on attendance to programmes, befriending statistics) and ensure timely, accurate reporting to management and authorities (e.g. AIC/MOH).

• Coordinate facility maintenance, procurement, vendor management, ensuring timely resolution of operational issues and cost-effectiveness.

• Plan manpower deployment across centres to ensure optimal resourcing and coverage.

Community Caf Management

• Oversee the daily operations of the community caf

• Guide the team in caf management, budgeting, procurement, supplier management and volunteer engagement.

• Review caf performance, financial accountability and sustainability to ensure alignment with HNF's community engagement goals.

Centre Service Planning, Implementation and Evaluation

• Manage the planning and implementation of outreach and engagement initiatives to residents in the AAC service boundary.

• Support innovation and local relevance in programme design

• Oversee the befriending and buddying programme

• Promote the Asset-Based Community Development approach to recruit, train and activate residents as community champions and volunteers.

• Oversee volunteer management, including recruitment, training and maintenance of an updated database.

• Lead programme evaluation efforts to assess outcomes and identify areas for improved effectiveness.

Referral Coordination and Community Partnership

• Strengthen relationships with community partners, volunteers and donors to advance AACs' objectives through collaboration and resource mobilisation.

• Build and maintain strong partnerships with healthcare and community stakeholders (e.g. Polyclinics, GPs, SSO, SGO) to facilitate seamless service referrals and integrated care.

• Represent HNF at sub-regional and inter-agency platforms such as ICCS (Integrated Community Care Services), contributing to collaborative planning.

• Support the coordination of cross-centre initiatives and ensure alignment with HNF's organisational goals and community strategies.

Qualifications

Diploma or Degree in Social Work, Gerontology, Nursing or Healthcare related

Other Information

We are looking for a Lead Centre Manager to lead a cluster of Active Ageing Centres (AACs) in HNF. The incumbent will report to the Head, Centre-Based Services and should possess the following:

• minimum 5 years of relevant work experience and has proven experience in team leadership, operations management, and stakeholder engagement.

• prior experience in cafe/restaurant management (will be advantageous) as the AAC under the Manager's direct charge will have a community cafe.

• approachable and enjoy engaging and working with seniors

You'll make a difference in many lives, and while challenging, the job offers a sense of personal fulfilment like no others. Embark on a meaningful career with HNF today!