Channel Operations Specialist (Korean Speaking)

NEXTMANGO PTE. LTD.; Singapore; On-site; SGD 55,000 - 85,000; Full time

Job summary

NextMango Pte. Ltd. is seeking a Platform & Channel Operations Specialist to manage day-to-day exchange operations, coordinate channel campaigns, and support the BD team.

The role emphasizes campaign execution, performance tracking, and cross-functional collaboration across product, marketing, design, technology, customer support, and risk teams. Ideal candidates have 2–3 years in channel or platform operations at an exchange, strong data analysis skills, and proficiency in Excel/Google Sheets;

Qualifications

• 3+ lines about data analysis, reporting, and cross-functional coordination.
• Diploma level education required or above.
• Korean language proficiency required for day-to-day operations and partner communications.

Responsibilities

• Manage day-to-day operations of the exchange platform and its channels, including channel management, campaign launches, and operational support.
• Assist in developing and executing platform and channel operations strategies, including user incentives, channel commission and rebate programmes, and trading campaigns.
• Support the Business Development team in managing channel partnerships, following up on partnership requirements, implementing channel policies, and resolving day-to-day issues.
• Plan and execute platform marketing campaigns, including new user promotions, trading tasks, and trading competitions.
• Track and analyse key performance metrics, including registrations, KYC completions, first-time deposits, first-time trades, trading volume, trading fee revenue, and channel performance.
• Prepare regular operational reports and post-campaign performance reviews.
• Coordinate with Product, Marketing, Design, Technology, Customer Support, and Risk Control teams to ensure the smooth execution of operational initiatives.

Skills

Data analysis

Execution

Coordination

Korean language

Strategic planning

Education

Diploma or higher

Tools

Microsoft Excel

Google Sheets

Job description

This role involves managing the day-to-day operations of an exchange platform and its channels, including channel management, campaign launches, and operational support. You will assist in developing and executing platform and channel operations strategies, support the Business Development team in managing channel partnerships, and plan and execute platform marketing campaigns.

Key responsibilities

• Manage the day-to-day operations of the exchange platform and its channels, including channel management, campaign launches, and operational support

• Assist in developing and executing platform and channel operations strategies, including user incentives, channel commission and rebate programmes, and trading campaigns

• Support the Business Development team in managing channel partnerships, following up on partnership requirements, implementing channel policies, and resolving day-to-day issues

• Plan and execute platform marketing campaigns, including new user promotions, trading tasks, and trading competitions

• Track and analyse key performance metrics, including registrations, KYC completions, first-time deposits, first-time trades, trading volume, trading fee revenue, and channel performance

• Prepare regular operational reports and post-campaign performance reviews

• Coordinate with Product, Marketing, Design, Technology, Customer Support, and Risk Control teams to ensure the smooth execution of operational initiatives

About you

• At least a Diploma degree or above

• 2–3 years of relevant experience in channel operations or platform operations at an exchange

• Familiarity with core centralised exchange business operations, including derivatives trading, channel commission and rebate structures, and marketing campaign mechanisms

• Strong data analysis skills and proficiency in tools such as Microsoft Excel and Google Sheets

• Strong execution, communication, and coordination skills, with a high sense of responsibility and the ability to independently manage day-to-day operational tasks

• Experience in launching an exchange or related project from 0 to 1, is preferred

• Proficiency in Korean is required as a working language to support day-to-day exchange operations, communicate with users and channel partners in the respective markets