Lead Business Analyst

KLN LOGISTICS MANAGEMENT (ASIA) PTE. LTD.; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

KLN Logistics Management (Asia) Pte. Ltd. is seeking a senior onboarding solution consultant to lead enterprise system onboarding for freight forwarding and logistics clients.

You will coordinate with IT, operations, and executive stakeholders; shape solution strategies; translate business needs into technical specifications; and drive end-to-end onboarding from discovery through go-live. Experience in EDI standards, APIs (XML/JSON), and co-selling with commercial teams is required; AI tools and

Qualifications

• 8+ years of relevant experience in system integration or enterprise implementations.
• Experience leading customer onboarding for enterprise systems in logistics or freight forwarding.
• Strong knowledge of EDI standards (ANSI X12, EDIFACT) and modern integration technologies (XML, JSON, REST/SOAP).
• Ability to leverage AI tools to enhance solution design and productivity.

Responsibilities

• Serve as the primary technical advisor to customers and align onboarding with IT, operations and senior stakeholders.
• Lead onboarding lifecycle from kickoff to go-live, including requirements gathering, design, UAT, hypercare and transition to support.
• Define onboarding roadmap, milestones, RACI and risk management to ensure timely delivery.
• Drive alignment across Development, Implementation, Operations and Commercial teams as onboarding lead.
• Enhance onboarding playbooks and SOPs to reduce time-to-value and improve customer satisfaction.
• Translate business needs into technical specifications and design integration workflows using EDI/API standards (ANSI X12, EDIFACT, XML, JSON).
• Troubleshoot integration issues, perform root cause analysis, and optimize data flow.

Skills

Onboarding leadership

Solution consulting

Pre-sales support

Executive communication

EDI standards

APIs (XML/JSON)

AI/ Emerging tech

Stakeholder management

Education

Bachelors in CS/IS

Tools

EDI tools

Integration platforms

Job description

Responsibilities:

• Serve as the primary technical advisor to customers, building strong relationships with IT, operations, and senior stakeholders.
• Partner with Sales to understand client requirements, run discovery workshops, and shape solution strategies.
• Co-develop proposals, demos, and RFP/RFI responses, translating technical integration solutions into business value and ROI.
• Address technical queries, define integration scope, and contribute to effort estimation, pricing, and SOW development.
• Deliver solution presentations, product showcases, and briefings to C-level and operational stakeholders.
• Lead full onboarding lifecycle from kickoff to go-live, including requirements gathering, design, UAT, hypercare, and transition to support.
• Define onboarding roadmap, milestones, RACI, and risk management framework to ensure timely and quality delivery.
• Drive alignment across Development, Implementation, Operations, and Commercial teams as the accountable onboarding lead.
• Enhance onboarding frameworks, playbooks, and SOPs to reduce time-to-value and improve customer satisfaction.
• Translate business needs into technical specifications and design integration workflows using EDI/API standards (e.g., ANSI X12, EDIFACT, XML, JSON).
• Troubleshoot integration issues, conduct root cause analysis, and implement improvements to optimize system performance and data flow.
• Ensure adherence to security and integration standards, maintain documentation, and support clients with training and best practices.

Requirements:

• Degree in Computer Science, Information Systems, or related field with 8 years of relevant experience in system integration or enterprise implementations.
• Proven experience in leading customer onboarding for enterprise systems, preferably within freight forwarding or logistics.
• Demonstrated success in solution consulting or pre-sales roles, supporting commercial teams to win and expand accounts.
• Strong knowledge of EDI standards (ANSI X12, EDIFACT) and modern integration technologies (XML, JSON, REST/SOAP APIs).
• Ability to leverage AI tools and emerging technologies (including agentic AI) to enhance solution design and productivity.
• Experience in co-selling, building business cases, solution scoping, effort estimation, and value-based selling.
• Strong interpersonal skills with the ability to engage senior stakeholders, deliver executive presentations, and conduct workshops effectively.
• Customer-centric, analytical, and self-driven individual with strong problem-solving skills, adaptability in fast-paced environments, and global mindset.