L2 Voice, STT & Back-Office Production Support – 24x7

TRINITY CONSULTING SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Trinity Consulting Services PTE. LTD. is seeking a production support specialist to manage IT operations in a 24x7 environment. The role covers Voice, Contact Center, Telephony and UC platforms, focusing on incident, problem and change management, troubleshooting and effective communication with stakeholders.

The ideal candidate has experience in enterprise communications, is comfortable with shift rotations, and can maintain service health across mission-critical systems.

Qualifications

• 3 to 5 yrs of experience in IT/production support or operations.
• Strong understanding of incident, problem and change management.
• Experience with enterprise Voice, Contact Center, Telephony, UC, or Collaboration platforms.
• Experience in 24x7 production environments and willingness to rotate shifts.
• Strong troubleshooting, analytical, documentation and communication skills.

Job description

Trinity Consulting Services PTE. LTD. is seeking a production support specialist to manage IT operations in a 24x7 environment. The role covers Voice, Contact Center, Telephony and UC platforms, focusing on incident, problem and change management, troubleshooting and effective communication with stakeholders.

The ideal candidate has experience in enterprise communications, is comfortable with shift rotations, and can maintain service health across mission-critical systems.