L2 Voice & Contact Center Production Support 24x7

Trinity-Consulting-Services-Pte.-Ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Trinity-Consulting-Services-Pte.-Ltd. in Singapore is seeking an experienced production support professional to join its IT operations team. The role covers 24x7 on-call responsibilities and supports Voice/Telephony and UC platforms to ensure service health.

You will handle incidents, problems, and changes, with strong troubleshooting, documentation, and communication skills. A relevant degree is required, and rotation shifts are expected.

Qualifications

• 3 to 5 years of experience in IT operations or production support.
• Degree or diploma in IT, Computer Science, Engineering, or related field.
• Experience in production support, IT operations, or site reliability.
• Experience supporting enterprise Voice, Contact Center, Telephony, UC, or Collaboration platforms.
• Strong understanding of Incident, Problem, and Change Management.
• Experience in 24x7 production environments.
• Willingness to work rotational shifts covering 24x7 operations.
• Strong troubleshooting, analytical, documentation, and communication skills.

Skills

Troubleshooting

Analytical thinking

Documentation

Communication skills

On-call / rotation experience

Education

Degree/Diploma in IT, Computer Science, Engineering, or related field

Tools

Cisco Voice/Contact Center

Telephony platforms

WFM

Speech-to-Text

Monitoring tools

Active Directory / Entra ID / Microsoft 365

PowerShell

ITIL Foundation (certification)

Job description

Trinity-Consulting-Services-Pte.-Ltd. in Singapore is seeking an experienced production support professional to join its IT operations team. The role covers 24x7 on-call responsibilities and supports Voice/Telephony and UC platforms to ensure service health.

You will handle incidents, problems, and changes, with strong troubleshooting, documentation, and communication skills. A relevant degree is required, and rotation shifts are expected.