L2 Production Support (CCTR Voice, STT, and Voice Back Office platforms)

Trinity-Consulting-Services-Pte.-Ltd.; Singapore; Vor Ort; SGD 60.000 - 90.000; Vollzeit

Zusammenfassung

Trinity-Consulting-Services-Pte.-Ltd. in Singapore is seeking an experienced production support professional to join its IT operations team. The role covers 24x7 on-call responsibilities and supports Voice/Telephony and UC platforms to ensure service health.

You will handle incidents, problems, and changes, with strong troubleshooting, documentation, and communication skills. A relevant degree is required, and rotation shifts are expected.

Qualifikationen

• 3 to 5 years of experience in IT operations or production support.
• Degree or diploma in IT, Computer Science, Engineering, or related field.
• Experience in production support, IT operations, or site reliability.
• Experience supporting enterprise Voice, Contact Center, Telephony, UC, or Collaboration platforms.
• Strong understanding of Incident, Problem, and Change Management.
• Experience in 24x7 production environments.
• Willingness to work rotational shifts covering 24x7 operations.
• Strong troubleshooting, analytical, documentation, and communication skills.

Kenntnisse

Troubleshooting

Analytical thinking

Documentation

Communication skills

On-call / rotation experience

Ausbildung

Degree/Diploma in IT, Computer Science, Engineering, or related field

Tools

Cisco Voice/Contact Center

Telephony platforms

WFM

Speech-to-Text

Monitoring tools

Active Directory / Entra ID / Microsoft 365

PowerShell

ITIL Foundation (certification)

Jobbeschreibung

Requirements

• 3 to 5 yrs of experience
• Degree/Diploma in IT, Computer Science, Engineering, or related field.
• Experience in production support, IT operations, or site reliability.
• Experience supporting enterprise Voice, Contact Center, Telephony, UC, or Collaboration platforms.
• Strong understanding of Incident, Problem, and Change Management.
• Experience in mission-critical, 24x7 production environments.
• Willingness to work rotational shifts covering 24x7 operations.
• Strong troubleshooting, analytical, documentation, and communication skills.

Technical Skills

• Hands-on experience with Cisco Voice/Contact Center, telephony, call recording, WFM, or related integrations.
• Exposure to Speech-to-Text, voice automation, monitoring, logs, and service health tools.
• Knowledge of Microsoft 365, Exchange Online, Intune, Active Directory, or Entra ID is preferred.
• PowerShell, automation, observability, or service management experience is an advantage.
• ITIL Foundation certification is preferred.