L2 Support Engineer – Client Lead & Incident Management

SmartRecruiters, Inc.; Singapore; Hybrid; SGD 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Avaloq is looking for a dynamic L2 Support Engineer to join our Singapore team. You will be the primary client contact, ensuring exceptional service delivery, rapid issue resolution, and SLA achievement.

The role requires collaboration with internal teams, leadership during complex scenarios, and maintaining audit-compliant operations in a hybrid work model with 3 days in the office. Ideal candidates have a Computer Science/Information Systems background, excellent communication, and a track

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent).
• Excellent communication and problem-solving skills with clear explanations.
• Strong leadership and prioritization skills under time pressure.
• Attention to audit and compliance procedures.

Responsibilities

• Serve as primary client contact for all support matters and manage SLAs.
• Lead end-to-end incident resolution and coordinate with internal teams.
• Provide assertive leadership during complex problems and maintain transparency.
• Maintain audit/compliance integrity through documentation and reporting.
• Support on-call operations and act as manager during critical incidents.
• Analyze support trends and customer feedback for improvements.
• Coordinate with vendors to resolve complex issues and enhance service.
• Develop and maintain documentation and knowledge resources.

Skills

Problem solving

Leadership

Communication

Audit compliance

Excel

SQL

JIRA

Confluence

Incident management

Education

Bachelor's degree in Computer Science or related

Tools

JIRA

Confluence

SQL

Job description

Avaloq is looking for a dynamic L2 Support Engineer to join our Singapore team. You will be the primary client contact, ensuring exceptional service delivery, rapid issue resolution, and SLA achievement.

The role requires collaboration with internal teams, leadership during complex scenarios, and maintaining audit-compliant operations in a hybrid work model with 3 days in the office. Ideal candidates have a Computer Science/Information Systems background, excellent communication, and a track