Client-Facing Support Manager (Hybrid, On-Call)

AVALOQ SOURCING ASIA PACIFIC (SINGAPORE) PTE. LTD.

Singapore

Hybrid

SGD 70,000 - 120,000

Full time

14 days+

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Job summary

Avaloq Sourcing Asia Pacific (Singapore) PTE. LTD. is seeking a dynamic Support Manager in Singapore.

You will serve as the trusted client contact, ensuring exceptional service, rapid issue resolution, and SLA adherence, while guiding a collaborative, high-performing support team in a hybrid setup with two in-office days per week. Your leadership will drive incident management, compliance reporting, and knowledge base improvements, balancing client needs with organizational capabilities and 24/7

Qualifications

Bachelor's degree or equivalent professional experience in a relevant field.
Experience managing client accounts or leading client-facing support teams.

Responsibilities

Serve as the primary client contact for all support matters and foster relationships to ensure high satisfaction and SLA adherence.
Coordinate end-to-end incident resolution with internal teams for rapid escalation and closure.
Provide expert guidance during critical incidents and ensure 24/7 system availability.
Maintain audit/compliance through regular documentation and reporting.
Develop knowledge management resources to support team efficiency and client self-service.
Analyze support trends to identify opportunities for process improvement.