Client-Facing L2 Support Lead | Hybrid (Singapore)

Avaloq; Singapore; Hybrid; SGD 45,000 - 75,000; Full time

Job summary

Avaloq in Singapore is seeking a dynamic L2 Support Engineer to be the trusted client contact, drive service delivery, resolve issues rapidly, and meet SLAs. The role operates under a hybrid model with three days in the office.

You will coordinate end-to-end incident management, lead complex problem solving, maintain documentation, and collaborate with internal teams to improve services and client satisfaction.

Responsibilities

• Serve as the primary client contact for all support matters, leading regular performance reviews and fostering strong relationships to ensure high satisfaction and SLA adherence

Job description

Avaloq in Singapore is seeking a dynamic L2 Support Engineer to be the trusted client contact, drive service delivery, resolve issues rapidly, and meet SLAs. The role operates under a hybrid model with three days in the office.

You will coordinate end-to-end incident management, lead complex problem solving, maintain documentation, and collaborate with internal teams to improve services and client satisfaction.