L1 Tech Support Engineer – Fast, Impactful Helpdesk

SCIENTEC CONSULTING PTE. LTD.; Singapore; On-site; SGD 33,513 - 40,142; Full time

Job summary

SCIENTEC CONSULTING PTE. LTD. is seeking an L1 Support Engineer to provide essential assistance across hotline, email, online forms, chatbot, and portal.

You will perform initial troubleshooting according to SOPs and help customers access services. Responsibilities include logging queries in CRM, escalating to higher support levels when needed, and ensuring resolution within SLA. This role requires at least an ITE/ Diploma in IT and at least one year in a technical helpdesk, with prior

Qualifications

• ITE/ Diploma in computer science or information technology (or related field).
• Minimum 1 year of working experience in Technical Helpdesk operation.
• Prior experience in Government sector.

Responsibilities

• Handle cases through hotline, email, online forms, chatbot, portal, or case management system.
• Conduct initial troubleshooting per SOPs and guides.
• Escalate tickets to higher support levels and ensure resolution within SLA.
• Log all customer queries and follow-ups into the CRM system.
• Identify and escalate emerging query trends or potential issues to the team leader.
• Perform any additional tasks as assigned by the Supervisor.

Skills

Technical Helpdesk

Customer support

Education

ITE/ Diploma in IT

Job description

SCIENTEC CONSULTING PTE. LTD. is seeking an L1 Support Engineer to provide essential assistance across hotline, email, online forms, chatbot, and portal.

You will perform initial troubleshooting according to SOPs and help customers access services. Responsibilities include logging queries in CRM, escalating to higher support levels when needed, and ensuring resolution within SLA. This role requires at least an ITE/ Diploma in IT and at least one year in a technical helpdesk, with prior