Key Account Manager

BD; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

BD is seeking a results-driven Key Account Manager to develop and maintain strategic customer relationships, maximize sales opportunities, and drive market share growth within assigned accounts across medical technology segments.

You will craft account plans, identify decision-makers, negotiate contracts, and collaborate with Marketing, Technical Support, and Supply Chain to deliver exceptional customer experience.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Life Sciences, or a related field.
• Minimum of 5 years of proven experience in key account management, sales, or business development, preferably within healthcare.
• Demonstrated track record of achieving and exceeding sales targets.
• Excellent communication, negotiation, and presentation skills.
• Strong analytical and problem-solving abilities.
• Ability to build and maintain strong customer relationships at all levels.
• Proficiency in CRM software (Salesforce) and Microsoft Office Suite.
• Willingness to travel as required.

Responsibilities

• Develop and execute comprehensive account plans for assigned key accounts, aligning with the company’s strategic objectives.
• Identify and cultivate relationships with key decision-makers and influencers within customer organizations.
• Achieve and exceed sales targets and KPIs for assigned accounts.
• Negotiate and manage complex contracts, pricing agreements, and service level agreements.
• Proactively identify customer needs and develop tailored solutions utilizing BD’s product portfolio.
• Collaborate cross-functionally with internal teams (marketing, technical support, supply chain) to ensure seamless customer experience.
• Monitor market trends, competitive activities, and customer feedback to inform account strategies.
• Prepare and deliver presentations and proposals to key stakeholders.
• Maintain accurate records of customer interactions, sales activities, and forecasts in the CRM system.
• Provide regular reports on account performance, market opportunities, and challenges to management.

Skills

Communication skills

Negotiation

Presentation skills

Analytical thinking

Relationship building

Self-motivation

Teamwork

Travel readiness

Education

Bachelor’s degree in Business Administration, Marketing, Life Sciences, or a related field

Tools

Salesforce

Microsoft Office Suite

Job description

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Job Summary

The Key Account Manager is responsible for developing and maintaining strong, long-term relationships with our strategic customers. This role focuses on maximizing sales opportunities, ensuring customer satisfaction, and driving market share growth within assigned key accounts.

Job Responsibilities

• Develop and execute comprehensive account plans for assigned key accounts, aligning with the company’s strategic objectives.

• Identify and cultivate relationships with key decision-makers and influencers within customer organizations.

• Achieve and exceed sales targets and key performance indicators (KPIs) for assigned accounts.

• Negotiate and manage complex contracts, pricing agreements, and service level agreements.

• Proactively identify customer needs and develop tailored solutions utilizing BD’s product portfolio.

• Collaborate cross-functionally with internal teams (e.g., marketing, technical support, supply chain) to ensure seamless customer experience and service delivery.

• Monitor market trends, competitive activities, and customer feedback to inform account strategies.

• Prepare and deliver compelling presentations and proposals to key stakeholders.

• Maintain accurate records of customer interactions, sales activities, and forecasts in the CRM system.

• Provide regular reports on account performance, market opportunities, and challenges to management.

Job Qualifications

• Bachelor’s degree in Business Administration, Marketing, Life Sciences, or a related field.

• Minimum of 5 years of proven experience in key account management, sales, or business development, preferably within the medical device, pharmaceutical, or healthcare industry.

• Demonstrated track record of achieving and exceeding sales targets.

• Excellent communication, negotiation, and presentation skills.

• Strong analytical and problem-solving abilities.

• Ability to build and maintain strong customer relationships at all levels.

• Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.

• Self-motivated, results-oriented, and able to work independently as well as part of a team.

• Willingness to travel as required.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

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Primary Work Location

SGP The Strategy

Additional Locations

Work Shift