Key Account Manager

IHH HEALTHCARE SINGAPORE; Singapore; Vor Ort; SGD 70.000 - 110.000; Vollzeit

Zusammenfassung

The Key Account Manager position at IHH HEALTHCARE SINGAPORE focuses on managing and growing strategic client relationships for iXchange's healthcare solutions. You will coordinate cross-functional teams, drive revenue expansion, and ensure high levels of customer satisfaction by delivering value and reliable service.

With a minimum of four years in key account management or client servicing within healthcare or related sectors, you will lead engagements, support renewals, and tailor proposals

Qualifikationen

• Degree or Diploma in Business, Insurance, Healthcare Management, or related disciplines.
• Minimum 4 years of experience in key account management, client servicing, or business development within a TPA, insurer, broker, or healthcare services organisation.
• Experience supporting renewals, proposals, or account growth initiatives is preferred.
• Strong relationship management and consultative selling skills.
• Commercially minded with the ability to identify value-added and growth opportunities.
• Excellent communication, presentation, and stakeholder management skills.
• Highly organised, detail-oriented, and capable of managing multiple priorities.

Aufgaben

• Manage a portfolio of assigned key accounts as the primary point of contact for day-to-day servicing.
• Maintain strong, long-term relationships with key client stakeholders.
• Conduct regular engagement, service reviews, and performance discussions with clients.
• Support contract renewals, pricing reviews, and negotiations in collaboration with management.
• Identify opportunities to grow existing accounts through upselling and cross-selling of services.
• Proactively engage clients to understand evolving needs and propose relevant solutions aligned to their business objectives.
• Support new business initiatives by contributing account insights, operational inputs, and solution positioning.
• Preparation of proposals, quotations, RFP/RFI responses, and client presentations.
• Track and support account growth targets, renewal pipelines, and incremental revenue opportunities.
• Coordinate across internal teams to ensure consistent service delivery.
• Monitor SLA performance, identify gaps, and drive timely issue resolution.
• Support onboarding and implementation of new accounts and changes during renewals.
• Prepare & manage monthly, quarterly or annual account review meetings, including performance summaries and value demonstration.
• Maintain accurate documentation of client approvals, scope changes, and agreed commercial terms.
• Manage issue escalation and risk matters by addressing service issues and complaints, coordinating internal remediation, escalating material risks to management, and ensuring adherence to regulatory, contractual, and data protection requirements.
• Contribute to continuous improvement by sharing client insights and market developments, supporting service and product enhancements, and staying abreast of the industry trends.

Kenntnisse

Key account management

Client servicing

Business development

Relationship management

Consultative selling

Communication skills

Stakeholder management

Organisational skills

Ausbildung

Degree or Diploma in Business/Insurance/Healthcare

Jobbeschreibung

The Key Account Manager is responsible for managing and growing strategic client relationships, driving revenue expansion, and ensuring high levels of customer satisfaction for iXchange's healthcare solutions and services. The incumbent will serve as the main point of contact for key accounts, identify business opportunities, coordinate cross-functional support, and develop strategies to maximize account growth and retention.

• Manage a portfolio of assigned key accounts as the primary point of contact for day-to-day servicing.
• Maintain strong, long-term relationships with key client stakeholders.
• Conduct regular engagement, service reviews, and performance discussions with clients.
• Support contract renewals, pricing reviews, and negotiations in collaboration with management.
• Identify opportunities to grow existing accounts through upselling and cross-selling of services.
• Proactively engage clients to understand evolving needs and propose relevant solutions aligned to their business objectives.
• Support new business initiatives by contributing account insights, operational inputs, and solution positioning.
• Preparation of proposals, quotations, RFP/RFI responses, and client presentations.
• Track and support account growth targets, renewal pipelines, and incremental revenue opportunities.
• Coordinate across internal teams to ensure consistent service delivery.
• Monitor SLA performance, identify gaps, and drive timely issue resolution.
• Support onboarding and implementation of new accounts and changes during renewals
• Prepare & manage monthly, quarterly or annual account review meetings, including performance summaries and value demonstration.
• Maintain accurate documentation of client approvals, scope changes, and agreed commercial terms.
• Manage issue escalation and risk matters by addressing service issues and complaints, coordinating internal remediation, escalating material risks to management, and ensuring adherence to regulatory, contractual, and data protection requirements.
• Contribute to continuous improvement by sharing client insights and market developments, supporting service and product enhancements, and staying abreast of the industry trends.

Requirements:

• Degree or Diploma in Business, Insurance, Healthcare Management, or related disciplines.
• Minimum 4 years of experience in key account management, client servicing, or business development within a TPA, insurer, broker, or healthcare services organisation.
• Experience supporting renewals, proposals, or account growth initiatives is preferred.
• Strong relationship management and consultative selling skills.
• Commercially minded with the ability to identify value-added and growth opportunities.
• Excellent communication, presentation, and stakeholder management skills.
• Highly organised, detail-oriented, and capable of managing multiple priorities.